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Technical Account Manager

Precisely

Precisely

IT, Sales & Business Development
Burlington, MA, USA
Posted on Thursday, June 13, 2024

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Intro and job overview:

Our Technical Account Managers are skilled business and technical professionals that assist our clients in managing their critical communication processes. The Technical Account Manager will have strong foundational understanding of Precisely’s software, the technologies and infrastructure required to support Hosted Managed Services in a high availability model. The position is responsible for building effective relationships with clients and internal teams to deliver operational excellence and complex solutions in a fast-paced environment.

Responsibilities and Duties:

  • Client Relationship: Serve as a point of contact between client, and all internal and external teams.
  • Client Support: Understanding of Precisely’s service offerings as well as managing daily client production activity.
  • Change Management: Work with cross-functional teams to implement service changes for assigned clients by participating in use case development, user acceptance testing and production validation.
  • Issue Resolution: Manage resolution of issues, including troubleshooting, documenting, and escalating the issues to internal teams in order to achieve prompt and complete resolution to the client’s satisfaction.
  • Process Improvement: Provide input to establish Client Services processes and continually seek ways to make existing processes more efficient and effective.

Requirements and Qualifications:

  • Software Services, Financial Services, Marketing, Quality Assurance.
  • Bachelors degree from an accredited college (5 years of Equivalent experience will be accepted in place of the education requirement).
  • Conscientious: Have an extremely detail-oriented personality, with strong decision-making and time management skills. Ability to deal with multiple challenges and varying priorities. (Acts with a sense of urgency).
  • Exceptional written and verbal communication skills.
  • Analytical: Ability to identify key performance indicators of assigned clients from production metrics.
  • Results oriented: The position can be demanding, and flexibility of schedule may be required to meet the needs of our customers. Demonstrated experience exhibiting situational awareness while managing a team and/or a project.
  • Experience creating and documenting detailed requirements.
  • Demonstrate and foster teamwork with peers and others (internal and external) to provide highly responsive client service (Acts with a sense of urgency).
  • Knowledge of SQL and writing database queries preferred
  • Knowledge of HTML preferred
  • Knowledge of Adobe Suite of Products (Acrobat, Photoshop, Illustrator) preferred.
  • Familiarity with Salesforce/JIRA or other CRM systems preferred.

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It is a requirement for all roles at Precisely to adhere to applicable data privacy and security laws, rules, regulations, and company policies. For more information about Precisely’s privacy practices, please see our Privacy Notice: https://www.precisely.com/legal/privacy-notice.