Jira Administrator
Precisely
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!
Intro and job overview:
The Jira Administrator will be responsible for supporting and maintaining the company’s Jira and Confluence platforms. This person will serve as a technical point-of-contact for both Jira and Confluence and will enforce all associated best practices and standards. The person will serve assist with service delivery for any outsourced Atlassian initiatives exceeding internal capacity.
Responsibilities and Duties:
• Administration of Atlassian Jira Datacenter (including Service Desk) and Atlassian Confluence.
• Perform the duties of JIRA maintenance, administration, upgrades, and enhancements. Support the development, production, and disaster recovery environments.
• Provide day to day admin support including performance tuning, verifying backups, and re-indexing applications.
• Ability to meet with business leads to gather requirements and deploy new projects or service desks.
• Perform periodic data refreshes against the development environments.
• Support and troubleshoot integrations between Jira and development tools such as Git, BitBucket, and Salesforce.
• Ensure Atlassian platforms are highly secure by implementing best-practice hardening standards.
• Design custom JIRA workflow for different issue types to assist in automation of build and continuous integration workflow.
• Manage the changes to workflows and fields, JQL scripting and reporting.
• Investigate, diagnose, & remediate Jira & Confluence performance & stability issues.
Requirements and Qualifications:
- Bachelor's degree in computer science, information technology, or related field (Equivalent work experience will be accepted in place of the education requirement)
- 5+ years of experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk and others) and supporting 3rd party add-ons (Tempo, ScriptRunner, Service Rocket, Zephyr, etc.)
- Experience with configuring and supporting integration using development tools on Jira.
- Demonstrate good interpersonal skills and communication, both written and spoken.
- Travel is required: No
- Atlassian Jira & Confluence certifications a plus.
- Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks also a plus.
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