Joining our frontline team to be the first point of contact for our larger customers, building loyalty and trust in Priority Hospitality business through an exceptional level of customer care
Pro-actively providing accurate information and guidance to our customers via voice, chat, or email
Advising our customers on how to use Priority Hospitality services and tools
Helping our customers resolve service-related issues and identifying optimal long-term solutions
Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
Identifying new opportunities to grow business with our customers
Working together with other teams at Priority Hospitality to make every customer experience outstanding
Full-time job. Working hours 8:30-17:30. Standby duty on Fridays once a month

Requirements

Experience in customer service roles
Excellent communication skills
Advantage for those who have hotel experience
English - both in speaking and writing
Computer literacy and ability to easily navigate between different screens and systems
Commercial awareness and problem-solving mindset to find the best solution for the customer
Positive attitude and ability to work under pressure
Confidence, empathy, and friendliness to offer excellent experience to our customers
Flexibility in adapting to a dynamic business environment

What Do We Offer?

Attractive compensation package
Training to get you started and on-the-job learning opportunities
Extensive learning resources to further develop your skills and knowledge
Great career opportunities
Priority software is one of the global leaders in providing innovative and flexible ERP solutions