\n\nCustomer Relations Representative | Open Positions At Priority Software\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Manage customer queries and requests to ensure a positive customer experience. Serve as the primary point of contact for assigned customers and maintain strong relationships through communication. Provide timely and accurate quotes based on customer inquiries.
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Responsibilities:
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Send quotations to customers based on direct inquiries from customers and the sales team
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Ongoing communication with suppliers to fulfill customer needs
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Handle customer service requests via phone, email, and WhatsApp
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Handle customer requests that come through the CRM system
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Answer customer calls and route them to appropriate departments as needed
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Requirements:
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2+ years of experience in a customer service or customer relations role
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Experience working with ERP systems, preferably Priority Software
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Proficiency with Microsoft Excel and Outlook
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Experience with customer and supplier communications
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Ability to work under pressure and manage multiple tasks simultaneously
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Excellent verbal and writing English skills
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Strong service orientation, patience, and attention to detail
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This is a full-time on-site position requiring a standard workweek from 8:30 am to 5:30 pm (Optional one-day work-from-home)
We are looking for a highly qualified and experienced individual to join our recently established Customer Success group and to oversee our Strategic Customers segment
To access the file, please complete the form below.
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\n\n\n\n\n\n\n\n\n","datePosted":"2023-10-02T09:57:01.632Z","validThrough":"2024-12-08","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Priority Software","description":"Priority Software is a global software developer that offers a more accessible alternative to complex and costly ERP solutions. The company is pioneers in the global ERP solutions market, empowering companies and organizations of all sizes, by providing the most comprehensive, flexible, and affordable ERP solutions on the market today. It also provides flexible, end-to-end business management solutions for organizations of all sizes and industries. Over 8,000 companies across a wide range of industries in 40 countries have come to rely on Priority to manage and grow their business. Backed by cutting-edge technologies and a skilled and talented team of professionals, Priority is supported by a strong network of business partners around the globe. Priority Software is offered both as on-premise and cloud solutions, both of which deliver 100% system functionality, enabling users to access their data in real-time from mobile devices and tablets. To date, 1,500 customers successfully use Priority in the cloud. Founded in 1986, with the mission of making ERP easier, Priority offers a more accessible alternative to complex and costly solutions to increase profitability and efficiency.","numberOfEmployees":373,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Tel Aviv-Yafo, Israel"}},{"address":{"@type":"PostalAddress","addressLocality":"Rosh Haayin, Israel"}}],"sameAs":"https://priority-software.com","url":"https://priority-software.com","logo":"https://cdn.getro.com/companies/70cd5a3f-32fa-56c7-b5c9-860b5e5081fb","memberOf":{"@type":"Organization","name":"TA Associates","description":"Founded in 1968, TA Associates is one of the oldest and largest private equity firms in the world. We invest in private companies in exciting industries, with the goal of helping management teams build their businesses into great companies. This mission has been at the heart of TA's approach to investing, and our more than 460 current and former portfolio companies illustrate our commitment to provide steady support through the cycles of the global economy. \\r\\n\\r\\nWith $24 billion raised since inception and over four decades of experience, we offer our portfolio companies financial support, strategic guidance and a significant network of contacts. We help our portfolio companies navigate the complicated paths of public offerings, debt financings, and mergers and acquisitions.\\r\\n\\r\\nWith more than 85 investment professionals in Boston, Menlo Park, London, Mumbai and Hong Kong, we possess the knowledge and the ability to act decisively in a wide array of industries. While we have deep expertise in technology, financial and business services, healthcare, and consumer industries, we will consider investments in other areas.\\r\\n\\r\\nWe are here to help you build a thriving business and create substantial value for the future.","logo":"https://cdn.filepicker.io/api/file/WH93rHSvQT6YBkkxb3rJ","url":"careers.ta.com"},"keywords":"Information Technology, Mobile Platforms and Apps, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Israel"}}}
We seek a highly qualified and experienced individual to join our Customer Relations team group to ensure a positive customer experience.
Israel
Customer Experience
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Manage customer queries and requests to ensure a positive customer experience. Serve as the primary point of contact for assigned customers and maintain strong relationships through communication. Provide timely and accurate quotes based on customer inquiries.
Responsibilities:
Send quotations to customers based on direct inquiries from customers and the sales team
Ongoing communication with suppliers to fulfill customer needs
Handle customer service requests via phone, email, and WhatsApp
Handle customer requests that come through the CRM system
Answer customer calls and route them to appropriate departments as needed
Requirements:
2+ years of experience in a customer service or customer relations role
Experience working with ERP systems, preferably Priority Software
Proficiency with Microsoft Excel and Outlook
Experience with customer and supplier communications
Ability to work under pressure and manage multiple tasks simultaneously
Excellent verbal and writing English skills
Strong service orientation, patience, and attention to detail
This is a full-time on-site position requiring a standard workweek from 8:30 am to 5:30 pm (Optional one-day work-from-home)
We are looking for a highly qualified and experienced individual to join our recently established Customer Success group and to oversee our Strategic Customers segment
