\n\nCustomer Relations Representative | Open Positions At Priority Software\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Manage customer queries and requests to ensure a positive customer experience. Serve as the primary point of contact for assigned customers and maintain strong relationships through communication. Provide timely and accurate quotes based on customer inquiries.
\n\n\n\n
Responsibilities:
\n\n\n\n
\n
Send quotations to customers based on direct inquiries from customers and the sales team
\n\n\n\n
Ongoing communication with suppliers to fulfill customer needs
\n\n\n\n
Handle customer service requests via phone, email, and WhatsApp
\n\n\n\n
Handle customer requests that come through the CRM system
\n\n\n\n
Answer customer calls and route them to appropriate departments as needed
\n
\n\n\n\n
Requirements:
\n\n\n\n
\n
2+ years of experience in a customer service or customer relations role
\n\n\n\n
Experience working with ERP systems, preferably Priority Software
\n\n\n\n
Proficiency with Microsoft Excel and Outlook
\n\n\n\n
Experience with customer and supplier communications
\n\n\n\n
Ability to work under pressure and manage multiple tasks simultaneously
\n\n\n\n
Excellent verbal and writing English skills
\n\n\n\n
Strong service orientation, patience, and attention to detail
\n
\n\n\n\n
This is a full-time on-site position requiring a standard workweek from 8:30 am to 5:30 pm (Optional one-day work-from-home)
We are looking for a highly qualified and experienced individual to join our recently established Customer Success group and to oversee our Strategic Customers segment
To access the file, please complete the form below.
\n\n
\n\n
\n
\n\n\n\n\n\n\n\n\n","datePosted":"2023-10-02T09:57:01.632Z","validThrough":"2025-03-06","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Priority Software","description":"Priority Software specializes in providing cutting-edge cloud-based business management solutions, including ERP, retail management, and hospitality management. The company differentiates itself by offering flexible, end-to-end solutions that cater to organizations of all sizes across various industries. With a strong market presence, Priority has been recognized in the 2024 Gartner Magic Quadrant and IDC Market Scape, showcasing its competitive edge in the ERP space. The company supports over 8,000 clients globally, enabling them to enhance operational efficiency and adapt to rapidly changing market conditions.","numberOfEmployees":400,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Tel Aviv-Yafo, Israel"}},{"address":{"@type":"PostalAddress","addressLocality":"Rosh Haayin, Israel"}}],"sameAs":"https://priority-software.com","url":"https://priority-software.com","logo":"https://cdn.getro.com/companies/70cd5a3f-32fa-56c7-b5c9-860b5e5081fb","keywords":"Information Technology, Mobile Platforms and Apps, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Israel"}}}
We seek a highly qualified and experienced individual to join our Customer Relations team group to ensure a positive customer experience.
Israel
Customer Experience
Share this job:
Manage customer queries and requests to ensure a positive customer experience. Serve as the primary point of contact for assigned customers and maintain strong relationships through communication. Provide timely and accurate quotes based on customer inquiries.
Responsibilities:
Send quotations to customers based on direct inquiries from customers and the sales team
Ongoing communication with suppliers to fulfill customer needs
Handle customer service requests via phone, email, and WhatsApp
Handle customer requests that come through the CRM system
Answer customer calls and route them to appropriate departments as needed
Requirements:
2+ years of experience in a customer service or customer relations role
Experience working with ERP systems, preferably Priority Software
Proficiency with Microsoft Excel and Outlook
Experience with customer and supplier communications
Ability to work under pressure and manage multiple tasks simultaneously
Excellent verbal and writing English skills
Strong service orientation, patience, and attention to detail
This is a full-time on-site position requiring a standard workweek from 8:30 am to 5:30 pm (Optional one-day work-from-home)
We are looking for a highly qualified and experienced individual to join our recently established Customer Success group and to oversee our Strategic Customers segment
