Customer Relations Representative for our Retail Solution

Manage customer queries and requests to ensure a positive customer experience. Serve as the primary point of contact for assigned customers and maintain strong relationships through communication. Provide timely and accurate quotes based on customer inquiries.

Responsibilities:

• Send quotations to customers based on direct inquiries from customers and the sales team
• Ongoing communication with suppliers to fulfill customer needs
• Handle customer service requests via phone, email, and WhatsApp
• Handle customer requests that come through the CRM system
• Answer customer calls and route them to appropriate departments as needed

Requirements

• 2+ years of experience in a customer service or customer relations role
• Experience working with ERP systems, preferably Priority Software
• Proficiency with Microsoft Excel and Outlook
• Experience with customer and supplier communications
• Ability to work under pressure and manage multiple tasks simultaneously
• Strong service orientation, patience, and attention to detail