Application Support Engineer

Description: As our new Application Support Engineer, you manage customer queries and requests to ensure a positive customer experience. You serve as the a main point of contact and maintain strong relationships through communication.

Responsibilities:

• Handle and answer functional questions from our customers
• Make suggestions for optimizing our ERP applications based on common issues you receive from our customers
• Guide our customers through the installation, start-up and use of our applications
• Provide status follow-up to out end users about their registered tickets
• Make an optimal effort to keep our customer satisfaction as high as possible
• Participate in the further development of our applications by testing new software versions
• Ensure that the FAQs and user documentation are up-to-date

Requirements:

• Native level Dutch speaker
• Minimum of 2 years of experience in a helpdesk, support or customer facing position
• You have knowledge of production and business processes and demonstrable experience in working with ERP or similar applications
• You are a process oriented thinker
• Strong experience problem-solving and communicating with customers in a clear and service oriented way (verbally and in writing)
• You are a team player, but you are not afraid to work independently.