Customer Support Specialist

Are you an experienced Customer Support Specialist wanting to make an impact? We are Priority Hospitality, developing advanced technological solutions for hotel management and hospitality. Our products are used by thousands of hotel networks, locally and abroad. We're looking for an Customer Support Specialist who will be excited to join us and dive into our world. If you enjoy researching and solving problems, and are an excellent communicator and collaborator, then this position is for you.

What you’ll be doing:

• Provide professional and efficient customer support while ensuring high customer satisfaction.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Document all customer interactions and resolutions accurately and thoroughly in the company's CRM system.
• Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
• Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
• Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Requirements:

• Strong verbal and written Hebrew and English communication skills
• 2+ years of experience in a Customer Support/ Succses position in a B2B software company
• Availability to travel abroad and work at unusual hours
• Excellent communication, training, and interpersonal skills with an aptitude for building strong customer relationships.
• Skilled problem-solving abilities and approach
• Highly organized and able to multi-task.
• Confident, highly energized, self-motivated, and a true team player.
• Possess the desire and ability to learn new technologies.
• Experience in the Hospitality industry – great advantage.