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Team Lead, Technical Support

Priority Software

Priority Software

IT, Customer Service
Rosh Haayin, Israel
Posted on Nov 21, 2024
Careers Team Lead, Technical Support

Team Lead, Technical Support

The role involves active participation in the implementation of new processes and training teams on new technological tools.

Israel – Rosh Haayin
Customer Experience
Technology, Development & IT

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Responsibilities:

  • Oversee daily operations of a support shift: approximately 10 support representatives per shift, providing professional responses to various dilemmas and issues.
  • Conduct quality assurance evaluations and provide feedback.
  • Provide professional training to representatives and knowledge transfer.
  • Willingness to provide on-call support to employees on a 24/7 rotational basis.
  • Full-time position.

Requirements:

  • Proven experience in training - mandatory.
  • Familiarity with customer service - mandatory.
  • Advanced English proficiency - mandatory.
  • Excellent interpersonal and communication skills - mandatory.
  • Two years of experience in technical support - advantage.
  • Familiarity with Priority software - advantage.
  • Bachelor's degree in Computer Science, Information Systems, or Industrial Engineering - advantage.

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