Team Lead, Technical Support
The role involves active participation in the implementation of new processes and training teams on new technological tools.
Responsibilities:
- Oversee daily operations of a support shift: approximately 10 support representatives per shift, providing professional responses to various dilemmas and issues.
- Conduct quality assurance evaluations and provide feedback.
- Provide professional training to representatives and knowledge transfer.
- Willingness to provide on-call support to employees on a 24/7 rotational basis.
- Full-time position.
Requirements:
- Proven experience in training - mandatory.
- Familiarity with customer service - mandatory.
- Advanced English proficiency - mandatory.
- Excellent interpersonal and communication skills - mandatory.
- Two years of experience in technical support - advantage.
- Familiarity with Priority software - advantage.
- Bachelor's degree in Computer Science, Information Systems, or Industrial Engineering - advantage.
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