Customer Support Junior Team Leader
Are you seeking a challenging Junior Team Leader opportunity? Priority Hospitality, a leading technology company revolutionizing the hospitality industry, is looking for passionate individuals to join our growing Customer Support team. Why Join Us? Be part of a thriving tech company: Work in a stable and successful environment. A supportive and rewarding culture: Enjoy working with a professional team, team-building activities, and attractive benefits.
Job Description:
- The position is suited for candidates with 1-3 year of managerial experience, strong interpersonal and organisational skills, and the ability to navigate team dynamics effectively
- 70% of the role involves daily team management, including overseeing ticket resolution, ensuring orderly project execution, and handling Level 2 queries. And Management of team schedules, leave approvals, and project transitions, ensuring smooth daily operations
- 30% of the role is customer support: offering professional, efficient, and friendly assistance to our clients regarding technical issues related to our products.
- Management of new clients: from post-sales to training to go-live, engaging with internal and external interfaces, including time management, and monitoring skills.
- Troubleshoot effectively: Independently identify, analyse, and resolve system issues or follow established guidelines.
- Empower customers: Train new and existing customers on how to use our products.
- Drive continuous improvement: Participate in projects aimed at enhancing our services and processes.
- Work schedule: Sunday-Thursday, 8:30 AM - 5:30 PM.
- One Friday per month, 8:00 AM - 1:00 PM, working remotely.
Requirements:
- 1-3 year of managerial experience with strong interpersonal and organizational skills, and the ability to navigate team dynamics effectively.
- Customer Support experience
- Excellent communication skills: Strong verbal and written communication skills in both Hebrew and English.
- Quick learner: Willingness to learn new technologies and stay updated on relevant knowledge.
- Analytical thinker: Ability to analyse problems and find creative solutions.
- Nice to have: hospitality industry experience
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