Software Support Specialist (Tier 2)
We are seeking an Advanced Software Support Specialist to join our team! In this role, you will provide advanced support by responding to service calls, diagnosing and resolving software issues related to point-of-sale (POS) systems and APIs, and tackling complex problems beyond basic Tier 1 support
Key Responsibilities:
- Respond to and resolve software-related incidents and issues.
- Work with SQL, Priority ERP system, and log file analysis.
- Collaborate with internal teams to address and resolve advanced technical challenges.
- Identify and resolve critical issues affecting system users.
Requirements:
- Availability for long-term employment – Mandatory (not suitable for students).
- General knowledge of finance and inventory management – significant advantage.
- Familiarity with Priority ERP system (Finance and Inventory modules) – advantage, not mandatory.
- Basic knowledge of SQL – advantage, not mandatory.
- Ability to work and learn independently.
- Strong organizational skills and attention to detail.
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