Customer Success Manager

As a Customer Success Manager, you will play a key role in strengthening relationships with our strategic clients, ensuring high engagement, satisfaction, and business growth. You will provide strategic guidance, collaborate with internal teams, and advocate for clients' needs to help maximize their value from our platform.

Key Responsibilities:

• Develop a deep understanding of client business goals, objectives, and challenges.
• Serve as the main point of contact for key clients and build strong relationships at all levels.
• Identify strategic opportunities that align client needs with our products and services.
• Work independently, demonstrating self-management and remote work skills when necessary.
• Act as an internal client advocate, fostering collaboration with departments like Product, R&D, Professional Services, and Support.
• Collaborate with the Product and Development teams to communicate client feedback and influence product development.
• Develop customer success strategies and best practices within the organization.
• Monitor client health scores, SLA, and satisfaction to identify at-risk clients and enhance their experience.
• Identify and realize growth opportunities within the customer base.
• Promote customer reference plans and identify brand ambassadors.

Requirements:

• Experience in a relevant role within a B2B software company (such as customer support, project management, account management, product management, or similar).
• Excellent communication skills in both Hebrew and English (written and verbal).
• Willingness to travel abroad and work unconventional hours when necessary.
• Exceptional interpersonal, training, and communication skills, with the ability to build strong customer relationships.
• Strong problem-solving and negotiation abilities.
• Ability to analyze complex customer data and generate actionable insights.
• Proven track record of maintaining and enhancing customer satisfaction and business outcomes.
• Highly organized, capable of multitasking, and self-motivated.
• A proactive team player who is eager to learn new technologies.