Implementation & Support Specialist (Exponet)
Expo-Net, part of the Priority Software Group, is a fast-growing SaaS company developing project-management solutions for the construction industry.
We are seeking a hands-on Implementation & Support Specialist to deploy our web-based platform and provide world-class support — both remotely and on-site.
Location: Bnei Brak
Responsibilities:
- Configure, customize, and deploy the SaaS platform per client needs.
- Lead client onboarding sessions and deliver training via Zoom and on-site visits.
- Provide technical support by phone, email, and in-person; troubleshoot and ensure long-term stability.
- Maintain documentation, FAQs, and best-practice guides.
- Collaborate with Product and Development teams to improve system functionality.
Requirements:
- 2+ years implementing or supporting web-based/SaaS systems.
- Experience in the construction or engineering sectors – strong advantage.
- Technical proficiency with configuration, database basics, and integrations.
- Excellent Hebrew and English, written and spoken.
- Strong interpersonal communication and customer-service orientation.
- Valid driver's license and willingness to travel to client sites.
- Service-oriented, detail-driven, and passionate about empowering users with technology.
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