About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the #1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

We are seeking an experienced NetSuite Administrator to join our team. The ideal candidate will have extensive experience in NetSuite administration, with a strong background in IT and software development methodologies. They will be responsible for customizing and optimizing our NetSuite environment to meet business requirements and improve efficiency. The successful candidate will play a critical role in the support, maintenance, and development of NetSuite as well as leveraging NetSuite capabilities and other SaaS applications to solve business challenges. This is a key role in IT on the Business Systems team. You will be working closely with the members of many other teams which include Finance, Accounting, Product Management, IT, Payments, Account Management, Support, and Data Platform. Success in the role will be measured by the ongoing efficiency and productivity gains that you deliver as well as the product improvements that result from these efforts.

What you’ll do

• Serve as the primary point of contact for NetSuite administration, configuration, and user support
• Develop and maintain NetSuite customizations using SuiteScript, SuiteTalk, SuiteFlow, and other SuiteCloud platforms
• Translate business requirements into technical design documents, including workflows, technical use cases, and data flow diagrams
• Configure and manage NetSuite modules such as Order-to-Cash, Procure-to-Pay, and advanced inventory
• Develop, launch, and manage KPIs, dashboards, and reports for various team functions
• Manage configuration changes to fields, workflows, roles/permissions, page layouts, custom objects, and custom record types
• Perform NetSuite upgrades and deployments, and integrate third-party applications as needed
• Participate in user acceptance testing and implement necessary adjustments
• Create comprehensive technical requirements documentation and provide training to stakeholders
• Provide ongoing support for break-fix and optimization issues during production
• Maintain and enhance NetSuite functionality, workflows, and system configurations to meet evolving business needs
• Troubleshoot and resolve technical issues related to NetSuite, including out-of-the-box functionality, system integrations, and customizations
• Assist NetSuite Team, user community, and support personnel
• Monitor health and processes of NetSuite and other 3rd party applications
• Create saved searches, reports, and dashboards
• Schedule, test, and deploy changes to production
• Maintain and monitor user and role management
• Responsible for documentation and training as it relates to NetSuite and related systems
• Assist with implementation and maintain integrations with 3rd party applications such as: (Salesforce, Boomi, DocuSign, Avalara, YouPay, and AWS)
• Troubleshoot and report on production issues
• Maintain application security controls and create customized solutions
• Provide an ongoing understanding of NetSuite upgrades and change opportunities
• Support users’ knowledge and ability to personalize profile preferences, portlets, and Dashboards

Our Ideal candidate will have

• Bachelor's degree or higher
• 3+ years of overall IT industry experience, with a focus on NetSuite development and administration
• NetSuite Certified Administrator
• Solid understanding of accounting principles, with the ability to apply accounting knowledge to NetSuite configurations and troubleshooting
• Strong knowledge of software development processes, including SDLC, Iterative and Agile methodologies
• Proficiency in JavaScript, HTML, SuiteScript 1.0, 2.0 and 2.1, and other scripting languages
• Familiarity with web technologies such as HTML5, CSS, Sass, jQuery, XML, Bootstrap, and J2EE
• Experience with JIRA, Zendesk, and other project management and issue tracking tools.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.
• Experience with NetSuite integrations and third-party applications, such as Salesforce, Boomi, Avalara, YouPay, and HR Systems
• Proven track record of implementing successful NetSuite customizations and optimizations
• Understanding of company processes, procedures, and needs
• Ability to establish and maintain effective relationships with other employees and contractors
• Demonstrate wide business domain exposure and experience in Finance, Accounting, and CRM
• Familiarity with business and eCommerce processes
• Comfortable working with all layers of the organization and communicating effectively
• Must be detail-oriented, maintaining multiple initiatives simultaneously
• Strong technical proficiency in NetSuite administration, including customizations, workflows, and saved searches Proficiency of SuiteApprovals and SuiteScript
• Demonstrated ability to identify and resolve system issues, both within the standard
• NetSuite functionality and with advanced troubleshooting methods
• Excellent problem-solving skills and the ability to think analytically to diagnose and resolve complex system-related issues
• Strong communication skills to effectively collaborate with cross-functional teams and articulate technical concepts to non-technical stakeholders
• Detail-oriented with a commitment to maintaining data accuracy and system integrity

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Medical, Dependent Care, and Transportation FSA Plans
• Paid Parental Leave
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Salary

$93K to $120K DOE

Location

This position is based in our Denver office. We are currently in a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs. Candidates must be willing and able to work from our Denver office a few days a week.