Sales Operation Specialist

Remote-Colorado

10% Travel

Who We Are:

PurposeBuilt Brands, rooted in a legacy dating back to Weiman, stands as a pioneer in crafting top-tier products for specialty surfaces. Our beloved brands, including Weiman, Goo Gone, Green Gobbler, Biokleen, Gonzo, Magic, Wright’s, Stone Care International, Urnex, Five Star, and Micro-Scientific, are preferred choices among consumers and seasoned professionals alike.

At PBB, we seek to hire employees who bring a level of engagement, drive, and performance that pushes business forward. We work together and are motivated by positive results, while continuously thriving in a scrappy environment. We believe our greatest assets are the talented and passionate employees who are motivated by our purposeful work. Our company may be 60 years old, but the real growth is just getting started.

The Role:

The Sales Operations Specialist is responsible for activities related to reporting and analytics, events and marketing, customer service, and continuous process improvement. This position will support sales operations for our Five Star business and partner directly with Five Star’s National Business Development Manager, Customer Service team, and Marketing Manager.

What You Will Do:.

• Reporting and Analytics:
  1. Prepare regular reports on sales activities and customer engagement, providing actionable recommendations on areas of opportunity, improvement and successes.
  2. Prepare reports and presentations for senior management meetings.
  3. Lead qualification and prospect research.
  4. Analyze sales data and trends to identify growth and declines.
  5. Monitor and track monthly sales metrics and KPI’s.
  6. Assist in the development of sales forecasts and budgets.
  7. Maintain our reporting processes with Syspro and salesforce
• Events and Marketing
  1. Track event merchandise and giveaways in collaboration with event marketing planner.
  2. Build and maintain event list (beer guilds, ADI, CBC, packaging, Alcohol conventions, etc.).
  3. Assist with onsite event management and handle post-event follow-up.
  4. Participate and execute successful events throughout the year.
  5. Create customer target lists for area visits.
  6. Preparation of materials and administrative requests to support sales and marketing functions.
• Customer Service:
  1. Providing the highest level of customer service through quality, accuracy, and process consistency.
  2. Gather and document customer feedback and/or issues, relaying insights, driving continuous improvement and innovation.
  3. Maintain the CRM system by updating customer information, tracking interactions on CRM and ensuring data accuracy for effective customer relationship management.
  4. Onboard new customers.
  5. Proactively reach out to all customers on a regular basis.
  6. Work closely with the customer service team to ensure orders are being shipped out in a timely manner and no issues are occurring.
  7. Partner with sales and operations leadership to continually develop improved processes.

What You Will Bring:

• 2+ years' experience in sales support, analytics, or customer service is preferred.
• Bachelor’s Degree or equivalent experience, preferred.
• Proficient with Microsoft Outlook, Salesforce, and Syspro (or a comparable ERP) functions and modules.
• Proficient in Excel specifically in V Lookup, Pivot Tables, Word, Power Point.
• Ability to problem solve in a fast-paced environment.
• Excellent customer service and relationship building skills.
• Ability to work cross-functionally with all departments.
• Able to work independently and in a Team Environment.

Compensation Range:

$68,000 - $113,200

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job related skills, experience, location, and relevant education or training. Your recruiter can share more about the specifics for each salary range.

Benefits:

PBB offers a wide range of benefits because we understand no two employees are the same. We want our employees to feel empowered to set their day up for success, whether that's in the office or remote.

What We Offer:

Flexible work options (fully remote, hybrid, onsite)

Generous paid time off

Competitive salaries and bonus incentives

401K company match

Competitive medical, dental, & vision insurance

Pet insurance

Annual fitness stipend

Unmatched employee discount on all products

Summer Hours

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