在启迈（QIMA），我们致力于为客户提供智能解决方案以制造值得信赖的产品。 我们在100多个国家开展业务，服务于消费品、食品和生命科学行业，帮助超过30,000个品牌、零售商、制造商和种植商实现质量卓越。我们将现场专业知识与数字解决方案结合起来，为质量与合规数据提供准确、透明和智能化的解决方案。

Key Responsibilities

Client Assessment & Onboarding

· Conduct client assessments by strictly following internal SOPs

· Assist in collecting, reviewing, and organizing client documentation

· Support the onboarding process for new clients

Account Management

· Handle client account setup, activation, and updates in internal systems

· Create and maintain audit bookings accurately and on time

· Keep client records organized and up to date

Client Communication & Operational Support

· Handle client inquiries and requests in a timely, professional, and solution-oriented manner

· Deliver day-to-day operational support to assigned client accounts

· Proactively identify potential issues and escalate to senior team members when necessary

· Maintain clear and consistent communication with clients to ensure smooth operations

Payment & Invoice Support

· Assist in payment tracking, invoice mapping, and basic reconciliation

· Follow up with clients on invoice-related matters under supervision

· Ensure invoicing records are accurate and up to date

Education

· Bachelor's degree in any discipline (Business, Finance, International Trade, English, or related fields preferred)

· Fresh graduates are welcome – no prior work experience required

· Internship experience in customer service, admin, or operations is a plus

Skills & Competencies

· Good communication skills in both English and Mandarin (written and verbal)

· Basic proficiency in Microsoft Office (Excel, Word, Outlook)

· Attention to detail and willingness to follow SOPs and procedures

· Ability to learn quickly and adapt to new systems and processes