IT Support Analyst

At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.

Position Overview:

We are looking for a talented individual with a friendly personality, solid technical aptitude, and good communication skills to join our team. This position will be based out of our Valhalla, NY headquarters and will be part of a team that supports our end users as well as ensures their systems are working optimally and securely. We are primarily a Windows shop, so we’re looking for someone with a strong background supporting Windows systems.

For Full-Time Employees we offer:

• Competitive health, dental, and vision benefits
• Guardian Hospital Indemnity coverage
• Life & LTD
• 401(k) matching up to 3%

Primary Job Duties:

• Troubleshoot hardware, software, and connectivity issues in a timely manner, working with employees in the office and remote staff
• Assist with the triage of our ticketing system
• Install and configure various hardware and software
• Ensure systems are up to date with security patches
• Provision new hire accounts and deprovision accounts as needed
• Assist with maintaining and cataloging IT Assets
• Other related duties as assigned

Minimum Qualifications:

• Great Customer Service skills
• 1-2 years’ experience in a corporate environment
• Windows 10/11 troubleshooting
• Office 365 knowledge
• Familiarity with any ticketing system (Jira preferred)
• Basic understanding of networking

Preferred qualifications:

• Mac experience
• Basic Active Directory experience
• Mobile Device Management
• Basic experience with Entra
• Cloud-hosted VoIP phone system (softphones and physical phones)
• Patch Management

About Us:

A leader in innovative healthcare technology for over 30 years, Rectangle Health is a trusted partner to more than 40,000 healthcare providers. The company’s comprehensive platform, Practice Management Bridge®, streamlines daily business operations including communications and engagement, payments and reimbursements, and office compliance. Customers of all sizes, in all sectors of healthcare, rely on Rectangle Health’s easy-to-use and scalable software to deliver a measurable increase in productivity and profitability, while improving patient experience.