Company Description

Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. With a portfolio of industry-leading CPQ, PLM, and design solutions, Revalize provides a more efficient route from idea to cash. We serve more than 15,000 customers across the globe. Revalize is a portfolio company of TA Associates and Hg.

Job Description

The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts.

• Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
• Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
• Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions
• Ensure Price Increase targets are met
• Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
• Manage inbound customer inquiries relating to their account
• Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
• Support customer nurture activities and campaigns in partnership with Marketing
• Reply to customer survey responses & recommend the appropriate department to take action
• Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

Qualifications

• Strong verbal and written communication skills with a passion for delivering an excellent customer experience (fluency in German and English is a must)
• 1-2 years of experience in Customer Success, Account Management, or relevant customer-facing role
• Experience managing renewal and negotiation conversations
• Professional way of expressing with ability to listen to, understand and present to customers via email and phone.
• Ability to understand customer’s business needs and how those connect back to product value
• Proactive problem solver with experience developing creative solutions for customers and the business
• 1+ years of Software experience a plus

Additional Information

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.