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Success Engineer

Riskonnect

Riskonnect

United States · Georgia, USA · Remote
Posted on Thursday, July 11, 2024

WHY JOIN US?
We explore ways to deliver new value, foster creativity, and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words – they unite our organization and bring meaning and purpose to what we do.

#pioneer #spark #focus #community

THE TEAM
Teamwork is the heart of Riskonnect. We thrive on collaboration, believing it's the key to our growth and innovation in risk management. We encourage feedback, offer advancement opportunities, and support continuous learning. Join us to experience a culture that values teamwork and embraces a collaborative mindset, where your success is our success.

THE OPPORTUNITY
Riskonnect, Inc. is seeking candidates for the position of Success Engineer, dedicated to the one of our large accounts. The successful candidate must be a self-motivated individual with industry experience and a high degree of technical capabilities. The role of the Success Engineer is a consultative “Customer-Focused Expert” responsible for defining and delivering system enhancements, delivering on service requests, and aiding in issue resolution. The Success Engineer will also provide tailored training to customers and professional development support for less experienced colleagues.

WHAT MAKES YOU A FIT?

If you're an innovator and a pioneer who's passionate about not just your own success but also contributing to the success of both our internal and external customers, you're exactly the kind of candidate we're looking for. You thrive in a fast-paced environment where your success is intertwined with the satisfaction and achievement of both customers and teammates. In addition to your innovative mindset and commitment to teamwork, you should possess the following skills and requirements:

ESSENTIAL SKILLS AND REQUIREMENTS

  • Lead discovery sessions and act as a subject matter expert to understand customer requirements.
  • Relate the ClearSight application to the customer’s business needs.
  • Assist customers in optimizing their use of the ClearSight application via events and actions guidance or by identifying automation, proactive monitoring, and integration opportunities.
  • Deliver high-quality documentation of customer requirements and design specifications for implementation.
  • Produce deliverables on the ClearSight application including configuration and workflows, detailed technical documentation and unit test plans.
  • Install, configure, and upgrade customer’s ClearSight application configurations.
  • Identify, troubleshoot, and resolve issues.
  • Prioritize deliverables in conjunction with the customer stakeholders and Riskonnect resources.
  • Deliver training tailored to customer-specific configuration and business requirements telephonically and in-person.
  • Train customers on emerging risk management technology topics.
  • Work closely and successfully with other departments including Product Management, Product Development, Professional Services and Data Services.

REQUIRED QUALIFICATIONS:

  • 2 + years of ClearSight Configuration experience.
  • 2 + years in customer consulting/support including creating and documenting business use cases, specifications, and documentation.
  • Bachelor’s degree in risk management, Computer Science, or related field.
  • Passion for delivering an outstanding customer experience.
  • Ability to translate business requirements into written technical specifications.
  • Ability to effectively communicate with external customers.
  • Ability to guide customers and internal team members.
  • Desire to work in a fast-paced environment and make decisions quickly.
  • Possess proven time-management skills to manage multiple priorities and deliver timely and accurate work.

WHY BE A PART OF OUR TEAM?

Delivering innovative solutions backed by world-class customer service starts with having the best talent. Our 1,100+ risk professionals are valued for the kind of inspired thinking and collaborative spirit that keeps us at the forefront of our industry. As a Riskonnect colleague, you’ll work alongside some of the best and brightest as you help customers manage some of the world’s most challenging and complex risks. In fact, for the past three years, Riskonnect has been recognized as a Best and Brightest Company to Work For (Nationwide). One year on the list could be a ‘one hit wonder’. Two years initiates a trend. Three years makes us part of a very exclusive club and shows the true essence of our organization is to ‘walk the walk’. We are very proud of this accomplishment.

If you read this and thought “I can do this!” then please submit your qualifications and apply directly at Riskonnect.com/company/careers/

Riskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.