WHY JOIN US?
We explore ways to deliver new value, foster creativity, and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words – they unite our organization and bring meaning and purpose to what we do.

#pioneer #spark #focus #community

THE OPPORTUNITY

Riskonnect, Inc. is seeking candidates for the position of Success Engineer. The successful candidate must be a self-motivated individual with industry experience and a high degree of technical capabilities. The role of the Success Engineer is a consultative “Customer-Focused Expert” responsible for defining and delivering system enhancements, delivering on service requests, and aiding in issue resolution. The Success Engineer will also provide tailored training to customers and professional development support for less experienced colleagues.

WHAT MAKES YOU A FIT?

If you're an innovator and a pioneer who's passionate about not just your own success but also contributing to the success of both our internal and external customers, you're exactly the kind of candidate we're looking for. You thrive in a fast-paced environment where your success is intertwined with the satisfaction and achievement of both customers and teammates. In addition to your innovative mindset and commitment to teamwork, you should possess the following skills and requirements:

ESSENTIAL SKILLS AND REQUIREMENTS

• Lead discovery sessions to understand the existing and desired business processes.
• Act as a liaison between Riskonnect, customers and 3rd parties like TPAs.
• Act as point person for any issues that need to be escalated within Riskonnect.
• Assist customers in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
• Understand business need of enhancement requests submitted by the customer.
• Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
• Deliver high-quality documentation of customer requirements and design specifications for implementation.
• Deliver training tailored to customer-specific configuration and business requirements telephonically and in-person.
• Work closely and successfully with other departments including; Product Development, Data Services and Analytics.
• Produce deliverables on primary Saleforce.com platform including configuration and workflows, detailed technical documentation, and unit test plans.
• Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, and Crystal Reports.
• Prioritize deliverables in conjunction with the Customer stakeholders and Riskonnect resources.
• Participate in customer status calls.
• Manage escalations and expectations for both the customer and internal personnel.
• Possess effective written and verbal communication skills to communicate with colleagues, customers, and vendors; must demonstrate strong active listening and follow-up skills. Possess proven time management skills to manage multiple priorities and deliver timely and accurate work.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in information systems, risk management, or a related field.
• Integrated risk management, safety, or healthcare industry background with database design and platform configuration knowledge to develop optimal design solutions for the customer.
• Proficient in Java, JavaScript, Oracle POS, and/or SQL, with a strong focus on delivering exceptional customer experiences in the risk insurance claims industry.
• Skilled at translating complex technical requirements into practical solutions, enhancing customer satisfaction, and driving product success.
• 2+ years of technical work experience: creating and documenting business use cases, specifications, and documentation.
• Ability to translate business requirements into written technical specs.
• Passion for delivering outstanding customer experience.
• Understands and applies analysis tools/techniques, issue resolution skills and demonstrates strong knowledge of relevant factors in the industry.

PREFERRED QULAIFICATIONS:

• Audit, Safety, Healthcare, Risk Management or RMIS industry background.
• 2+ years of Risk Management, Safety, or Healthcare experience
• 2+ years of Salesforce experience

WHY BE A PART OF OUR TEAM?

Delivering innovative solutions backed by world-class customer service starts with having the best talent. Our 1,100+ risk professionals are valued for the kind of inspired thinking and collaborative spirit that keeps us at the forefront of our industry. As a Riskonnect colleague, you’ll work alongside some of the best and brightest as you help customers manage some of the world’s most challenging and complex risks. In fact, for the past three years, Riskonnect has been recognized as a Best and Brightest Company to Work For (Nationwide). One year on the list could be a ‘one hit wonder’. Two years initiates a trend. Three years makes us part of a very exclusive club and shows the true essence of our organization is to ‘walk the walk’. We are very proud of this accomplishment.

If you read this and thought “I can do this!” then please submit your qualifications and apply directly at Riskonnect.com/company/careers/

Riskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.