SUMMARY: Riskonnect is seeking an experienced Senior System Admin to support several customer-facing solutions within the Risk Management industry. This is an exciting opportunity to use your experience supporting an important, fast-paced, mission-critical program that will require strong prioritization & time management skills. The Senior System Admin will provide day-to-day operational support for our customer relationship management Applications. Due to the 24*7 support of our system, the position will participate in an on-call rotation and regularly scheduled after-hours maintenance activities.

The selected individual must be able to investigate complex issues and provide solutions efficiently. He/she must effectively interface with different groups and customers.

DUTIES AND RESPONSIBILITIES:

• Provide support to server systems connected to local and wide area networks.
• Provide Operating System (OS) installation.
• Provide Application deployments.

• Provide support to applications on both Linux and Windows

• Provide support to application systems connected to local and wide area networks.
• Delivers application support and maintenance services.
• Provide support for VMware, ESX, Veeam Backups and VSphere environments with vCentre Management.
• Provide Support to Vsphere replication with Site Recovery
• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
• Provide support for implementation, troubleshooting, and maintenance of applications and management of system infrastructure and any processes related to these systems
• Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all applications.
• Provide support in problem identification, diagnosis, and resolution
• Install/load operating system both Linux and Windows
• Perform software installations, upgrades and patching to Unix/Windows operating systems.
• Provide support for the escalation and communication of status to agency management and internal customers
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination.
• Conduct routine and emergency maintenance of assigned applications.
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
• Collaborate and contribute to the development, administration, and testing of backup, recovery, and DR plans
• Maintain operational, configuration, and other standard operating procedures (SOPs)
• Verify system availability with existing Enterprise tools
• The employee will need to be able to lift/move/carry equipment as necessary (max 40 pounds)

COMPETENCIES

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills continuously; Shares expertise with others.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to make morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• customer feedback (internal and external); Fosters quality focus on others; Improves processes, products, and services.

EDUCATION

• Bachelor’s degree in Computer Science, Information Systems or related discipline or equivalent experience

KNOWLEDGE AND EXPERIENCE

• Bachelor's Degree and 8+ years of relevant experience or an equivalent combination of education and years of experience.
• Experience with Kubernetes, Dockers, Ansible, and VMware
• UNIX and Windows, administration
• Experience working with trouble reporting and tracking systems
• Experience Installing, loading, and troubleshooting application software (claims/insurance-related experience is a plus)
• Ability to create and modify scripts (Python, Shell, Powershell) in multiple disciplines on Windows and Linux systems
• DevOps experience using Jenkins & Ansible
• COGNOS experience is a plus
• Database Oracle or SQL Server experience is a plus