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Account Manager



Sales & Business Development
richmond, uk
Posted on Tuesday, June 18, 2024

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fuelled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

What You Will Do:

The position of Account Manager is responsible for prospecting, selling-in, relationship management, proposal writing, pitching and managing the sales process of RLDatix Software products (both new and core) within their designated sales area/territory. This role reports to the Regional Sales Manager.

Key Responsibilities

  • Prospect for new Business directly and through marketing campaigns
  • Maximising renewal opportunities of existing accounts
  • Building long term relationships establishing contact and credibility with defined key individuals in target organisations
  • Working with key stakeholders throughout the business (including Marketing, Product, Customer Success and R&D) to design both tactical and strategic sale opportunities to increase product penetration and stickiness within existing accounts
  • Preparation of KPI reports in line with the business reporting cycle
  • Assist other Account Managers where possible to help close sales opportunities
  • Update and maintain customer data within RLDatix’s internal systems
  • Work within the team to define new market opportunities
  • Achieve quarterly sales targets (including both annual reoccurring revenue (ARR) and revenue)
  • Work with internal stakeholders to negotiate and prepare commercial contracts
  • Compliance with internal sales processes (including customer purchase orders and contract signatures)

Experience/Knowledge/Competencies You Will Need:

  • Strong and proven track record in selling within a Software as a Service environment
  • Experience of successfully selling high value software
  • Experience of selling or presales experience within Healthcare markets in the UK
  • Flexible and able to travel to cover the designated geographical area
  • Self-motivated
  • Presentable, articulate and confident at making presentations to executive level
  • Keen to learn and grow with the company
  • Full understanding of our product range
  • Able to present to large groups and ‘inspire’
  • Ability to build strong rapport with the client at senior level
  • Understanding of the process for Contracting arrangements in the NHS

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.