Infrastructure Manager

Location: Skopje, Macedonia

RLDatix is on a global mission to improve safety in healthcare. We are innovating the most comprehensive healthcare operations platform, connecting operational processes, and delivering new data insights for improved decision-making. Our solution, the Healthcare Operations Cloud, will help shape the future of healthcare by enabling higher quality, lower costs, and greater access to care.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

What You Will Do:

The Infrastructure Manager will report ­­­­­­­­­to the VP, Corporate Information Systems, responsible for supporting the corporate department.

The Infrastructure Manager will drive and deliver the vision of the global infrastructure which supports the internal business. They will lead a team of Infrastructure engineers providing mentoring and prioritization of workload. The role is hands on offering 3rd line support for any technical or service issues which impact or affect the infrastructure.

Prerequisites for this role are strong technical skills, excellent interpersonal skills with the ability to communicate effectively at all levels of the business and prioritize requests.

The Infrastructure Manager role will be accountable for the following:

· Recruit, Lead and Coach the Infrastructure team

· Publish the Infrastructure Roadmaps and closely with the Systems and Internal IT teams to prioritize projects and enhancements

· Operational day to day support and administration of the infrastructure (including Networks, Firewalls, Voice, Office 365, Contact Centre)

· Planning and implementing M&A integration

A crucial part of the role is to:

· Manage the global infrastructure and services

· Proactive monitoring of all technology systems

· Manage and prioritize the infrastructure roadmap

· Vendor management of the infrastructure suppliers to ensure service standards are adhered to

· Identify infrastructure risks and create plans to ensure security, availability and reliability

· Ensure all procedures are suitably documented and published in accordance with service standards

Additionally, this person will be responsible for:

· Interact with the Service Desk to help ensure 3rd line incidents are supported within the team

· Build and maintain relationships with external system and support providers

· Understand the risks and implications of enhancements before presenting to CAB

What You Will Gain:

This is an excellent opportunity for you to join a global leader in healthcare safety, building up your skillset using innovative tools and technologies along the way. You will grow and develop, and be a part of an amazing international team, advancing your career further.

Experience/Knowledge You Will Need:

The candidate would ideally have:

Technical Requirements:

· Minimum of 5 years of relevant experience

· Degree in business or technical discipline, or equivalent experience

· Virtualizations Technologies; Microsoft Hyper-V

· Networking (LAN, WAN)

· SAN Storage array

· Windows Server

· Office 365

· Active Directory Management

Interpersonal Requirements:

· Strong communication and interpersonal skills

· Ability to work in a team environment

· Strong analytical and problem-solving skills

· Self-motivated

· Have the ability to work to tight deadlines

· Proven experience in Service Management

· Good attention to detail

· Be able to deal at all levels inside and outside the organization

· Organized and methodical, dealing with numerous tasks

· Willing, professional and flexible

· Work out of hours as required for System upgrades

· Tact and diplomacy

· Ability to build and retain relationships with other teams and external partners

· Show effective use of time management skills

· A self-starter with the ability to work to very tight deadlines

· Bright and enthusiastic with a thirst for knowledge

· Strong spoken and written English skills