RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

About the role

The Infrastructure Engineer will report to the Infrastructure Team Lead/Head of Infrastructure, responsible for supporting the Corporate department.

The Infrastructure Engineer will work alongside the Infrastructure Lead to support the global infrastructure which supports the business systems, applications and processes. The Infrastructure Engineer will work with the IT team to develop an effective and workable framework for delivering an integrated IT infrastructure and services.
Prerequisites for this role are strong technical skills, excellent interpersonal skills with the ability to communicate effectively at all levels of the business.
This will include liaising with internal and external stakeholders and how they work together.

A crucial part of the role is:
• Managing the group’s Technology infrastructure and services
• Proactively monitoring all technology systems, working closely with the Service Desk

Additionally, this person will be responsible for:
• Ensuring all procedures are suitably documented and published in accordance with service standards
• Interacting with the Service Desk to help resolve IT-related 3rd line incidents and provide answers in a timely manner
• Escalating calls to internal and external support providers where necessary

The role requires an individual that has the ability to work to tight deadlines, and has strong written and verbal skills. The role holder will be able to work well, both independently and in a team environment.

What You Will Gain:
This is an excellent opportunity for you to join a global leader in healthcare safety, building up your skillset using innovative tools and technologies along the way. You will grow and develop, and be a part of an amazing international team, advancing your career further.

Experience/Knowledge You Will Need:
The candidate would ideally have:
Technical Requirements:
• Virtualization Technologies; Microsoft Hyper-V Clusters
• Networking (LAN, WAN, VPN), Network Firewalls administration
• Windows Server 2016,2019,2022
• Microsoft 365 administration (Entra ID, Exchange Online, Intune, SharePoint, SSO, SAML)
• PowerShell scripting
• Active Directory, DNS, NPS management
• SAN Storage array experience
• Backup systems and solutions
• Experience and knowledge with infrastructure monitoring solutions
• Microsoft Azure
• Knowledge or understanding of SASE solutions
• Knowledge or understanding of VoIP technologies.

Interpersonal Requirements:
• Strong communication and interpersonal skills
• Strong spoken and written English skills
• Ability to work in a team environment
• Show effective use of time management skills
• Strong analytical and problem-solving skills
• Self-motivated
• Have the ability to work to tight deadlines
• Attention to detail
• Be able to deal at all levels inside and outside the organisation
• Organised and methodical, dealing with numerous tasks
• Willing, professional and flexible

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.