CRM Data Specialist | Commercial Operations | Skopje, Macedonia | Hybrid

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a Macedonia based CRM Data Specialist to join our Global Renewals team, so that we can maintain accurate and reliable customer data within our Salesforce CRM, enabling efficient renewals and supporting international sales efforts. The CRM Data Specialist will manage and maintain customer and prospect data within our Salesforce CRM system to ensure data quality, support sales processes, and provide insightful reporting to drive business decisions.

How you’ll spend your time

• Entering and updating customer and account data in Salesforce to maintain accurate and current records.
• Processing customer orders and sales information in Salesforce to ensure accurate transaction recording and complete deal paperwork.
• Generating regular and ad-hoc reports on pipeline, orders, and other key metrics to provide insights to the Commercial Operations team and stakeholders.
• Collaborating with Account Managers and the Marketing team to create, maintain, and update customer/prospect account records and contact information.
• Analyzing data and building bespoke reports within Salesforce to support business needs and improve data utilization.
• Ensuring data quality by reviewing, correcting, and updating customer data in Salesforce to maintain data integrity and reliability.
• Serving as the Salesforce expert within the organization to support system development and testing of enhancements.
• Working on projects to support the Global Contract Renewals Team and International Management Team as needed.

What kind of things we’re most interested in you having

• Strong knowledge of CRM systems, with Salesforce preferable.
• Essential Microsoft Excel skills.
• Experience working in an administrative role with business systems.
• Experience dealing with internal and external client needs.
• Strong organizational and data entry/validation skills.
• Accurate with excellent attention to detail and good completion skills.
• Strong analytical skills.
• Ability to work independently and learn/adapt quickly in a high-growth, dynamic environment.
• Desire to join a strong, hardworking team and become a key member of the Global Renewals Team.
• Strong oral and written English skills.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.