Manager I
RLDatix
Career Track: Enabling
Job Title: Manager I
Job Level: 7
Manager I -
Location: Skopje, Macedonia
Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organisations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organisational leadership the contextualised data they need to make better informed decisions.
RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fuelled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.
Our values are in our name... TeamRLD
TEAM - It all starts with Team... we win 'together'... with our Customers. In this role, you'll collaborate across multiple departments and teams, building unified compliance approaches that strengthen our collective impact on healthcare safety.
RESPECT - Everyone is accepted and expected to be a 'pro' (fessional). You'll demonstrate professional excellence whilst instructing and enabling teams to deliver world-class compliance outcomes that reflect our commitment to healthcare transformation.
LEAD - We innovate to solve problems and believe that everyone can lead by making people and situations better. You'll lead through influence and expertise, innovating compliance solutions that make complex regulatory landscapes more navigable for our teams and clients.
DELIVER - We set big goals (Rocks) and focus on making progress every day. You'll drive measurable compliance improvements across the organisation whilst maintaining daily focus on systematic progress that enhances our data governance maturity.
What You Will Do:
As an Engineering Manager, you will lead and coordinate a multidisciplinary team to deliver robust technical solutions that align with business objectives. You’ll oversee routine operations, ensuring policy compliance and optimal team performance while driving process improvements through data analysis. Leveraging deep technical expertise, you will resolve complex engineering challenges, foster a culture of delivery excellence, and implement effective monitoring strategies. Your role involves mentoring engineers, facilitating cross-functional collaboration, and managing resource allocation to achieve short-term departmental targets. Operating with autonomy, you will balance cost management responsibilities with the development of scalable, reliable, and continuously improved technical platforms.
Key Responsibilities:
Engineering Team Operations & Performance Management
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Coordinate daily engineering team activities by setting clear performance metrics and supervising operational workflows to ensure efficiency.
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Analyse operational and technical data to identify trends, track output against targets, and recommend process improvements within the team.
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Maintain consistent policy compliance by managing resources, monitoring adherence to established standards, and facilitating corrective action as needed.
Technical Problem Solving & Incident Resolution
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Diagnose and resolve complex technical challenges by applying analytical troubleshooting techniques across multiple engineering domains.
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Implement structured approaches for identifying root causes and systematically address performance bottlenecks or system failures to sustain reliability.
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Guide team members through non-routine problem-solving and escalate unresolved issues as necessary to support operational continuity.
Delivery Excellence & Continuous Improvement
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Drive timely delivery of engineering solutions by planning, prioritising, and tracking project progress against established timelines and deliverables.
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Foster a culture of technical reliability through the implementation of automated testing, CI/CD pipelines, and robust code quality standards.
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Identify and address technical debt, process inefficiencies, and improvement opportunities to enhance delivery velocity and solution quality.
Cross-functional Collaboration & Stakeholder Alignment
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Facilitate collaboration between engineering, product, and non-technical stakeholders to align technical execution with strategic business objectives.
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Translate complex engineering concepts into actionable business recommendations and communicate progress to relevant stakeholders.
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Balance competing priorities across multiple initiatives by coordinating resource allocation and ensuring optimal productivity.
Observability, Monitoring & System Health Assurance
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Implement and maintain comprehensive monitoring, alerting, and logging systems to ensure visibility into performance and operational health.
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Build and optimise dashboards to present real-time system metrics, health indicators, and pipeline quality to key stakeholders.
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Proactively detect and address system issues by leveraging observability tooling and initiating corrective measures to minimise downtime.
Talent Development & Informal Team Leadership
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Coach and mentor team members by sharing technical expertise and informal leadership to support skills development and knowledge growth.
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Enable career progression and technical excellence by creating opportunities for cross-disciplinary learning and exposure.
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Foster an inclusive team culture that values resourcefulness, adaptability, and continuous feedback.
Navigating Ambiguity in Technical Environments
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Operate effectively in uncertain requirements by making informed engineering decisions and adapting deliverables as business needs evolve.
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Design flexible technical architectures that accommodate changing project goals and unclear specifications.
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Pivot implementation strategies responsively as new insights or constraints emerge, ensuring solution relevance and sustainability.
Experience You Will Need:
Essential Requirements:
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[TO BE COMPLETED BY MANAGER - Management experience, team size, budget responsibility]
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[TO BE COMPLETED BY MANAGER - Technical background requirements and certifications]
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[TO BE COMPLETED BY MANAGER - Industry and regulatory experience requirements]
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Demonstrated experience managing cross-disciplinary engineering teams, setting clear operational metrics, and ensuring consistent delivery of high-quality, scalable technical solutions.
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Proven ability to diagnose and resolve complex technical issues across software, infrastructure, and data environments, utilising advanced debugging and analytical skills.
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Track record of implementing and maintaining robust observability, monitoring, and alerting systems to drive proactive incident resolution and system reliability.
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Strong capability to lead teams through ambiguous technical requirements, guiding them to adapt solutions as priorities and information evolve.
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Hands-on experience with automated delivery pipelines (CI/CD), infrastructure as code, and continuous integration practices to optimise deployment frequency and team productivity.
What You Will Gain:
Step into a pivotal management role where you’ll lead high-performing engineering teams to deliver integrated, business-critical solutions. As Manager I, you’ll develop advanced leadership skills, overseeing team operations, optimizing resource allocation, and driving continuous process improvement. This position offers the chance to shape technical strategy across diverse domains, collaborate with cross-functional leaders, and see your team’s achievements directly impact organizational goals. By mentoring engineering talent and fostering cross-team excellence, you’ll accelerate your professional growth and play a key role in building the company’s future engineering capabilities.
Areas Requiring Manager Input:
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Team Structure & Size: [Number of direct reports, budget responsibility, matrix relationships]
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Compensation Package: [Management band, bonus structure, equity participation, team budget authority]
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Geographic Scope: [Regional vs global responsibility, travel expectations, office requirements]
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Technical Leadership Requirements: [Systems oversight, vendor management, technology strategy input]
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Experience Specifications: [Years in management, team sizes previously led, regulatory environment experience]
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Educational & Professional Requirements: [Management qualifications, professional body memberships, ongoing development expectations]
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Success Metrics: [Team KPIs, compliance improvement targets, operational efficiency measures, employee development goals]
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Career Progression: [Next level executive opportunities, succession planning involvement, board reporting requirements]
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Stakeholder Management: [C-suite interaction frequency, customer-facing responsibilities, external regulatory body liaison]
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition.