RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a remote Implementation Analyst to join our Professional Services team, so that we can deliver seamless, high-quality implementations of the RLDatix Optima workforce management solution to our global healthcare customers. The Implementation Analyst will lead and execute customer onboarding, configuration, and delivery projects to ensure successful product adoption, on-time go-lives, and exceptional client satisfaction.

How You’ll Spend Your Time

• Lead end-to-end implementation projects to ensure successful deployment of the RLDatix Optima solution for healthcare clients.

• Collaborate with customers, sales, and internal delivery teams in order to set clear expectations, manage milestones, and achieve project outcomes on time and within budget.

• Document project requirements, risks, and governance updates to maintain transparency and compliance across all engagements.

• Monitor resource allocation and project pipeline in order to anticipate and resolve resourcing or scheduling conflicts early.

• Deliver outstanding customer service and continuous engagement to ensure a smooth transition from implementation to customer success.

What Kind of Things We’re Most Interested in You Having

• Project implementation experience, preferably in SaaS or healthcare technology.

• Proven success in managing full-cycle client implementations that meet or exceed scope, timeline, and budget expectations.

• In-depth knowledge on how to plan, coordinate, and execute multi-stakeholder software deployments across complex environments.

• Sincere interest in helping healthcare organizations improve workforce efficiency and patient safety through technology.

• A knack for working collaboratively and proactively within a fast-paced, customer-facing, and detail-oriented environment.
  

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration