Career Track: Expertise
Job Title: Technical Writer II
Job Level: 5

Technical Writer II - Technical Writing

Location: [Skopje, North Macedonia]

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organisations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organisational leadership the contextualised data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fuelled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

Our values are in our name... TeamRLD

TEAM - It all starts with Team... we win 'together'... with our customers. In this role, you'll collaborate across multiple departments and teams, building unified approaches that strengthen our collective impact on healthcare safety.

RESPECT - Everyone is accepted and expected to be a 'pro' (fessional). You'll demonstrate professional excellence whilst instructing and enabling teams to deliver world-class outcomes that reflect our commitment to healthcare transformation.

LEAD - We innovate to solve problems and believe that everyone can lead by making people and situations better. You'll lead through influence and expertise, innovating solutions that make complex landscapes more navigable for our teams and clients

DELIVER - We set big goals (Rocks) and focus on making progress every day. You'll drive measurable improvements across the organisation whilst maintaining daily focus on systematic progress that enhances our data maturity.

What You Will Do:

As a Technical Writer II, you will create clear, user-focused documentation that enhances the product experience for our customers. Working within the UI/UX R&D team, you’ll collaborate with designers, developers, and product managers to develop and maintain high-quality user guides, release notes, and feature overviews. You will leverage advanced authoring tools and data insights to ensure content accuracy, accessibility, and alignment with user needs. Using a product mindset, you’ll contribute to continuous improvement initiatives, support multi-channel publishing, and communicate complex information in a way that drives understanding and adoption among diverse audiences.

Key Responsibilities:

User-Centric Documentation Development

• Apply user insights and product strategy to create clear, accessible release notes and guides that support user goals.
• Leverage user journey analysis and feedback to prioritise content topics and refine documentation structure.
• Translate complex product features into user-friendly materials that enhance customer understanding and product adoption.

Evidence-Based Content Creation

• Utilise qualitative and quantitative data to validate content effectiveness and inform documentation improvements.
• Process feedback from analytics, user research, and stakeholder reviews to identify documentation gaps and areas for enhancement.
• Participate in validation activities, iterating content based on measurable outcomes and user behaviour patterns.

Cross-Functional Collaboration

• Partner with Product Owners, Developers, UX Designers, and customer-facing teams to ensure documentation aligns with product functionality.
• Support team goals by incorporating diverse feedback and participating in collaborative improvement initiatives.
• Build effective working relationships and adapt communication approaches to suit different team dynamics.

Technical Content Management

• Utilise advanced Help Authoring Tools (e.g., MadCap Flare, oXygen) to structure and single-source documentation for multi-channel publishing.
• Maintain and update content within content management systems, optimising for translation and accessibility standards.
• Ensure consistency of voice, terminology, and formatting across all product documentation assets.

Impactful Stakeholder Communication

• Translate technical concepts and product rationale into presentations and documentation tailored to diverse audiences.
• Support stakeholder understanding by delivering clear, concise content and adapting communication style as needed.
• Process feedback to refine messaging and participate in initiatives that improve documentation clarity and engagement.

Experience You Will Need:

Essential Requirements:

• Demonstrated proficiency in both written and spoken English.
• Demonstrated ability to produce clear, user-centric release notes and guides by analysing user journeys and incorporating feedback into documentation.
• Proven capacity to collaborate effectively with cross-functional teams, incorporating diverse perspectives to ensure documentation aligns with product requirements and enhances user experience.
• Ability to leverage analytics and research data to inform content decisions, ensuring documentation accuracy and relevance based on measurable user needs.
• Strong written communication skills, capable of translating complex technical concepts into accessible, well-structured content for varied audiences.

Desirable Requirements:

• Experience utilising advanced Help Authoring Tools (such as MadCap Flare and oXygen) and content management systems to create and publish multi-channel technical documentation.
• Knowledge of Python or other scripting languages for process automation.
• Familiarity with API documentation.

What You Will Gain:

Joining our team as a Technical Writer II in the R&D UI/UX function offers you the perfect environment to advance your technical communication skills while contributing to innovative product releases. You'll gain hands-on experience developing high-impact documentation for cutting-edge technologies, collaborating closely with cross-functional experts in product, development, and UX. Our commitment to best-in-class tools and methodologies empowers you to refine your technical writing proficiency and stay ahead with emerging trends. You'll be recognized for your contributions to user success and enjoy the support needed to further your expertise, shaping the way users interact with our products.

Areas Requiring Manager Input:

1. Team Structure & Size: part of a team of 13 people reporting to an Engineering Manager
2. Geographic Scope: working as part of the Skopje office but responsible for products of the global portfolio
3. Technical Leadership Requirements: not mandatory. Knowledge of Python or other scripting languages will be very beneficial.
4. Experience Specifications: no management experience required. Content or copy writing will be beneficial, especially in a tech company.
5. Success Metrics: to be able to work independently contribute to the ongoing team initiatives using the existing tools in 3 months
6. Career Progression: the candidate will be able to progress in accordance with a defined career ladder, starting from Technical Writer III; horizontal movements are also available.
7. Stakeholder Management: the candidate is expected to communicate effectively with the team, Engineering, Product, Support and other functions.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition.