5-7 years of experience in the design, implementation, and maintenance of a global Citrix Virtual Apps and Desktops site.

Qualifications

• Bachelor's Degree in Computer Science/Information System or 7+ years progressive experience with Citrix technologies in a medium to large organization.

• Experience in IT service delivery using the ITIL framework

• Citrix Certification preferred.

• Data analysis using Excel

• Knowledge of Server and Networking principles pertaining to enterprise environment

• Demonstrated experience where operating as part of an effective team/relationship is critical to the success of your role

• Strong knowledge and understanding of business needs and drivers with the ability to establish and maintain a high level of user trust and confidence through service provision

• Expertise in understanding, setting, and managing customer expectations

• Skills in conceptualizing, documenting, and presenting creative service solutions

• Strong technology subject matter expertise with the ability to recognize trends and innovate effectively, proactive approach essential

• Ability to effectively adapt to rapidly changing technology and apply it to business needs

• Ability to understand, communicate and solve complex problems quickly

Responsibilities

• Tier 3 support of the CVAD platform; serve as a 7/24 escalation point

• End to end ownership of all Citrix components and their configuration at each layer of the Citrix model (User, Access, Control, and Resource layers)

• Identify and implement technologies, service packs and hotfixes that address security vulnerabilities, improve reliability, system stability, and performance for the CVAD environment

• Maintain the ‘Gold’ Virtual Apps server image; ensure ongoing component and application consistency across server tiers

• Ownership and maintenance of Citrix related Group Policy objects

• Ownership and maintenance of Citrix NetScaler

• Ownership and maintenance of Citrix StoreFront and the Federated Authentication Service

• Engineer and deploy application implementations and upgrades on CVAD

• Mentor and train less experienced team members

• Identify changes to the existing service to maintain technical viability, i.e., service remains efficient, effective, and integrated technically with strategic IT and Business direction

• Provide input regarding scalability, capacity and performance as usage grows

• Design and implement process improvements involving the CVAD service

• Create SOP and KB documentation and content for support teams and users

• Create and maintain documentation on existing architectures, standards, policies, and procedures

• Participation in CVAD road mapping sessions

• Open support tickets with vendors and work issues to completion to provide excellent standard of service. Escalate support tickets in a timely manner as appropriate.

• Remain current with industry service and technology trends, costs, and strategies as well as Russell business drivers

• Participate in other IT projects and/or tasks as needed

Candidate Requirements

• Demonstrate deep knowledge and experience in the following areas:

• Release Management process (requirements through prod implementation)

• Change Management process

• Effective troubleshooting methodology

• Citrix Site configuration – Machine Catalogs, Delivery and Application Groups, etc.

• Version upgrades to a Citrix site

• Version upgrades to a Citrix NetScaler

• Certificate renewals on Citrix infrastructure servers and NetScaler

• Group Policy Objects pertaining to Citrix

• Profile Management solutions (Citrix User Profile Management or similar)

• Reverse engineering of applications

• PowerShell – Citrix and AD cmdlets; task automation

• Support of Microsoft Teams on CVAD

• General understanding of DHCP, DNS, Hardware Load Balancing, and firewalls in an Enterprise environment

Core Values

• Strong interpersonal, oral, and written communication and collaboration skills with all levels of management

• Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,

• Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.

• Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.

• Exemplifies our customer-focused, action-oriented, results-driven culture.

• Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.

• Ability to act with discretion and maintain complete confidentiality.

• Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.