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Senior Citrix Engineer

Russell Investments

Russell Investments

Other Engineering
Mumbai, Maharashtra, India
Posted on Thursday, August 10, 2023

Business Unit:

Global Information Technology

Reporting To:

Citrix and Application Packaging Engineer


US/Seattle (8:30 pm - 5:30 am IST) (India)

About Russell Investments, Mumbai:

Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 87-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is the world’s sixth-largest investment adviser, with $1 trillion in assets under advisement (as of June 30, 2022) and $288.3 billion in assets under management (as of March 31, 2023) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.

Joining the new Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be one of the first to join this new team based out of Goregaon (East) in Mumbai and be a part of creating the foundation and culture for the firm’s growing operations in India. The Mumbai office operates 5-days a week from Monday to Friday with varying shifts to accommodate time zones around the world.

For more information, please visit

Job Description:

A Senior Citrix Engineer will manage, maintain, and support Russell Investments’ enterprise on-premises Citrix Virtual Apps and Desktops (CVAD) platform. You will provide Tier 3 support and work closely with other IT teams, business stakeholders, and end users ensuring reliable and performant operation of the CVAD platform. You will also have a deep understanding of the concepts and operation of core Citrix technologies and be highly skilled in troubleshooting complex problems and engineering solid solutions.

Years of Experience

5-7 years of experience in the design, implementation, and maintenance of a global Citrix Virtual Apps and Desktops site.


  • Bachelor's Degree in Computer Science/Information System or 7+ years progressive experience with Citrix technologies in a medium to large organization.

  • Experience in IT service delivery using the ITIL framework

  • Citrix Certification preferred.

  • Data analysis using Excel

  • Knowledge of Server and Networking principles pertaining to enterprise environment

  • Demonstrated experience where operating as part of an effective team/relationship is critical to the success of your role

  • Strong knowledge and understanding of business needs and drivers with the ability to establish and maintain a high level of user trust and confidence through service provision

  • Expertise in understanding, setting, and managing customer expectations

  • Skills in conceptualizing, documenting, and presenting creative service solutions

  • Strong technology subject matter expertise with the ability to recognize trends and innovate effectively, proactive approach essential

  • Ability to effectively adapt to rapidly changing technology and apply it to business needs

  • Ability to understand, communicate and solve complex problems quickly


  • Tier 3 support of the CVAD platform; serve as a 7/24 escalation point

  • End to end ownership of all Citrix components and their configuration at each layer of the Citrix model (User, Access, Control, and Resource layers)

  • Identify and implement technologies, service packs and hotfixes that address security vulnerabilities, improve reliability, system stability, and performance for the CVAD environment

  • Maintain the ‘Gold’ Virtual Apps server image; ensure ongoing component and application consistency across server tiers

  • Ownership and maintenance of Citrix related Group Policy objects

  • Ownership and maintenance of Citrix NetScaler

  • Ownership and maintenance of Citrix StoreFront and the Federated Authentication Service

  • Engineer and deploy application implementations and upgrades on CVAD

  • Mentor and train less experienced team members

  • Identify changes to the existing service to maintain technical viability, i.e., service remains efficient, effective, and integrated technically with strategic IT and Business direction

  • Provide input regarding scalability, capacity and performance as usage grows

  • Design and implement process improvements involving the CVAD service

  • Create SOP and KB documentation and content for support teams and users

  • Create and maintain documentation on existing architectures, standards, policies, and procedures

  • Participation in CVAD road mapping sessions

  • Open support tickets with vendors and work issues to completion to provide excellent standard of service. Escalate support tickets in a timely manner as appropriate.

  • Remain current with industry service and technology trends, costs, and strategies as well as Russell business drivers

  • Participate in other IT projects and/or tasks as needed

Candidate Requirements

  • Demonstrate deep knowledge and experience in the following areas:

  • Release Management process (requirements through prod implementation)

  • Change Management process

  • Effective troubleshooting methodology

  • Citrix Site configuration – Machine Catalogs, Delivery and Application Groups, etc.

  • Version upgrades to a Citrix site

  • Version upgrades to a Citrix NetScaler

  • Certificate renewals on Citrix infrastructure servers and NetScaler

  • Group Policy Objects pertaining to Citrix

  • Profile Management solutions (Citrix User Profile Management or similar)

  • Reverse engineering of applications

  • PowerShell – Citrix and AD cmdlets; task automation

  • Support of Microsoft Teams on CVAD

  • General understanding of DHCP, DNS, Hardware Load Balancing, and firewalls in an Enterprise environment

Core Values

  • Strong interpersonal, oral, and written communication and collaboration skills with all levels of management

  • Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,

  • Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.

  • Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.

  • Exemplifies our customer-focused, action-oriented, results-driven culture.

  • Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.

  • Ability to act with discretion and maintain complete confidentiality.

  • Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.