Business Unit:Global Information Technology
Reporting To:Senior Network Engineer
Shift:India (10:00 am - 7:00 pm IST) (India)
About Russell Investments, Mumbai:
Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 87-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is the world’s sixth-largest investment adviser, with $1 trillion in assets under advisement (as of June 30, 2022) and $288.3 billion in assets under management (as of March 31, 2023) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.
Joining the new Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be one of the first to join this new team based out of Goregaon (East) in Mumbai and be a part of creating the foundation and culture for the firm’s growing operations in India. The Mumbai office operates 5-days a week from Monday to Friday with varying shifts to accommodate time zones around the world.
For more information, please visit https://www.russellinvestments.com.
The Network Supervisor is responsible for the management, operational support, troubleshooting, and maintenance of Russell Investments’ LAN, WAN, and Telephony infrastructure and supervising a team in Mumbai. You will partner with leadership in Seattle, WA. Technical knowledge and experience with enterprise routers, switches, load balancers, firewalls, VPN, and Wireless Controllers are a must.
Years of Experience
7+ years of demonstrated hands on experience understanding and integrating existing systems and technologies around enterprise voice and data networks, preferably with Cisco, F5, and Palo Alto products.
5+ years of demonstrated experience in working with service providers, consultants, and carriers
Tech Lead experience/Management skills preferred
Bachelor’s Degree in Computer Science, Business, or Engineering. Equivalent work experience may be considered in lieu of education.
Strong technology subject matter expertise in Network and Telecom areas with the ability to recognize trends
Preference for Palo Alto or equivalent firewall certifications
Must have a current CCNP certification
Senior technical knowledge in routing and switching protocols including TCP/IP, STP, OMP, BGP, TLS/DTLS, MPLS, SD-WAN, and fundamental understanding of network design
Mentor others on the team, help guide and advise as necessary
Liaise with Manager on building a high performing team and managing performance
Assist with the interviewing and selection of teammates
Support the operations, troubleshooting, and implementation of all network infrastructure
Monitor service level and performance of network devices and circuits
Incident troubleshooting, escalation, and facilitation
Perform hardware upgrades, replacements, and firmware patching
Proficient in packet captures. Ability to troubleshoot issues using Wireshark.
Participate in internal IT service, change, and request management processes
Ability to step into complex issues, configurations, and perform necessary tasks and troubleshooting
Provide detailed technical instruction to service provider technicians
Responsible for monitoring and tools management (e.g. Cisco DNA Center, SolarWinds, etc.)
Proficiency with working with Panorama and Firepower Management Center
Maintain detailed documentation and inventory of all managed environments
Responsible for timely on-call response to incidents
Participate in other IT projects and/or tasks as needed
Strong interpersonal, oral, and written communication and collaboration skills with all levels of management
Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,
Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
Exemplifies our customer-focused, action-oriented, results-driven culture.
Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
Ability to act with discretion and maintain complete confidentiality.
Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.