Systems Engineer II
Business Unit:Global Information Technology
Reporting To:Senior Systems Engineer
Shift:US/Seattle (8:30 pm - 5:30 am IST) (India)
About Russell Investments, Mumbai:
Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 87-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is the world’s sixth-largest investment adviser, with $1 trillion in assets under advisement (as of June 30, 2022) and $288.3 billion in assets under management (as of March 31, 2023) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.
Joining the new Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be one of the first to join this new team based out of Goregaon (East) in Mumbai and be a part of creating the foundation and culture for the firm’s growing operations in India. The Mumbai office operates 5-days a week from Monday to Friday with varying shifts to accommodate time zones around the world.
For more information, please visit https://www.russellinvestments.com.
The Systems Engineer II is an intermediate-level technical support role responsible for administering and supporting Russell Investments’ compute infrastructure. You will directly supports mission critical servers across all Russell Investments’ global sites. You will also work closely with Sr. Systems Engineers and partners with leadership in Seattle, WA. Technical knowledge and experience supporting Active Directory, Windows servers, and VMware environments are a must.
Years of Experience
At least 3 years of relevant industry experience
Bachelor’s Degree in Computer Science, Business or Engineering. Equivalent work experience may be considered in lieu of education.
Troubleshooting performance related issues
Experience in IT service delivery using the ITIL framework
Demonstrated experience working as part of a high performing team
Ability to communicate complex technical details to all levels of management
Expertise in understanding, setting, and managing customer expectations
Ability to understand and solve complex problems quickly
Day-to-day operational support and maintenance (including patching and upgrading) of the compute environments
Maintains detailed documentation and inventory of all managed environments
Responsible for timely on-call response to incidents
Maintain confidentiality of sensitive company data without exception
Maintain an instant and trending view of the health of the infrastructure
Participate in other IT projects and/or tasks as needed
Microsoft Windows Server
Enterprise Level Active Directory Support
VMware – vCenter, ESXi and vSAN (HCI)
Server hardware support and configuration (preferably Dell PowerEdge)
Scripting (e.g. PowerShell, Perl, etc.)
Desired certifications: MCSE, VCP
Strong interpersonal, oral, and written communication and collaboration skills with all levels of management
Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,
Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
Exemplifies our customer-focused, action-oriented, results-driven culture.
Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
Ability to act with discretion and maintain complete confidentiality.
Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.