Business Unit:Global Information Technology
Reporting To:Director, IT Infrastructure, India
Shift:US/Seattle (Mar-Nov 8:30 pm - 5:30 am IST / Nov-Mar 9:30 pm - 6:30 am IST) (India)
About Russell Investments, Mumbai:
Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 87-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is the world’s sixth-largest investment adviser, with $1 trillion in assets under advisement (as of June 30, 2022) and $288.3 billion in assets under management (as of March 31, 2023) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.
Joining the new Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be one of the first to join this new team based out of Goregaon (East) in Mumbai and be a part of creating the foundation and culture for the firm’s growing operations in India. The Mumbai office operates 5-days a week from Monday to Friday with varying shifts to accommodate time zones around the world.
For more information, please visit https://www.russellinvestments.com.
A Telecommunications Engineer will manage and maintain Russell Investments’ enterprise telecommunications system. You will be responsible for the implementation and support of an on-premises Session Border Controller (SBC) infrastructure which integrates with Microsoft Teams Direct Routing. You will work closely with IT teams and business stakeholders to ensure the smooth and efficient operation of our telecommunications systems.
Years of Experience
3+ years of professional SBC infrastructure experience
Bachelor's Degree in Computer Science/Information System or 3+ years progressive experience in Telecommunications Services in a medium to large organization
Demonstrated experience where operating as part of an effective team/relationship is critical to the success of your role
Strong knowledge and understanding of business needs and drivers with the ability to establish and maintain a high level of user trust and confidence through service provision
Expertise in understanding, setting, and managing customer expectations
Skills in conceptualizing, documenting, and presenting creative service solutions
Ability to blend creativity, problem solving, and technical skills for refining existing theories or developing new approaches to seize opportunities and sustain business success.
Strong technology subject matter expertise with the ability to recognize trends and innovate effectively, proactive approach essential
Ability to effectively adapt to rapidly changing technology and apply it to business needs
Ability to understand, communicate and solve complex problems quickly
Tune and evolve telecommunications services, to facilitate a stable and efficient communication platform for the Russell lines of business
Administer, troubleshoot, and maintain Ribbon Software Edition Session Border Controllers (SBCs) and SBC1000 SBC appliances
Open support tickets with vendors and work issues to completion to provide excellent standard of service. Escalate support tickets in a timely manner as appropriate.
Remain current with industry service and technology trends, costs, and strategies as well as Russell business drivers
Participates in team meetings and assists with definition of systems design
Provides input regarding scalability, capacity and performance as solutions grow
Maintain documentation on existing architectures, standards, policies, and procedures
Identify and implement technologies, service packs and hotfixes that will improve reliability and overall system stability for the telecommunications infrastructure environment
Identifying changes to the existing service to maintain technical viability, i.e., service remains efficient, effective, and integrated technically with strategic IT and Business direction
Managing problem resolution remediation tasks for issues that arise with post-production use of a telecommunications product
Participate in other IT projects and/or tasks as needed
Strong working knowledge of an Enterprise Telecommunications Infrastructure
Demonstrate deep familiarity with standard telecommunications protocols (SIP, TLS)
Demonstrate a strong knowledge of Ribbon Software Edition Session Border Controllers (SBCs) and the Linux operating system on which these virtualized SBCs run
Demonstrate a strong knowledge of Ribbon SBC1000 SBC appliances, including integration with ISDN PRI lines, SIP, and analog ports
Demonstrate a strong knowledge of Microsoft Teams concepts including Administration, Direct Routing, Voice Configuration, Auto Attendants, Call Queues, Voice Mail, Teams Policies, and administration of Teams via both the Graphical User Interface and PowerShell
Administration and troubleshooting of Skype for Business 2019 is a plus
Knowledge of Server and Networking principles pertaining to enterprise environment
General understanding of DHCP, DNS, Hardware Load Balancing, and firewalls in an Enterprise environment
Experience in IT service delivery using the ITIL framework
Strong interpersonal, oral, and written communication and collaboration skills with all levels of management
Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,
Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
Exemplifies our customer-focused, action-oriented, results-driven culture.
Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
Ability to act with discretion and maintain complete confidentiality.
Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.