Business Unit:

Global Information Technology

Reporting To:

Director, IT Infrastructure, India

Shift:

EMEA/UK (Mar-Nov 1:30 pm – 10:30 pm IST / Nov-Mar 2:30 pm – 11:30 pm IST) (India)

About Russell Investments, Mumbai:

Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 87-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is the world’s sixth-largest investment adviser, with $1 trillion in assets under advisement (as of June 30, 2022) and $288.3 billion in assets under management (as of March 31, 2023) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.

Joining the new Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be one of the first to join this new team based out of Goregaon (East) in Mumbai and be a part of creating the foundation and culture for the firm’s growing operations in India. The Mumbai office operates 5-days a week from Monday to Friday with varying shifts to accommodate time zones around the world.

For more information, please visit https://www.russellinvestments.com.

Job Description:

The M365 Supervisor is responsible for overseeing the M365 team and well as management and administration of all aspects of M365 applications and services, including Office 365, Teams, SharePoint, OneDrive, Power Platform, Azure AD, Intune, and Security & Compliance.

Years of Experience

• 5-7 years of experience in technology engineering, operations or administration, with a strong knowledge of M365 applications and services
• 2-3 years of supervisory experience or managing a team

Qualifications

• Bachelor’s degree in Computer Science, or related field, or equivalent work experience.
• Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification preferred.
• Experience in PowerShell scripting, Azure DevOps, and automation tools.
• Experience working in a leadership capacity, team lead, manager, director, etc.
• Ability to work independently and as part of a team
• Experience in IT service delivery using the ITIL framework
• Willingness to work afterhours or weekends to facilitate change activity
• Demonstrated experience where operating as part of an effective team/relationship is critical to the success of your role
• Strong interpersonal, oral, and written communication and collaboration skills
• Strong knowledge and understanding of business needs and drivers with the ability to establish and maintain a high level of user trust and confidence through service provision
• Expertise in understanding, setting, and managing customer expectations
• Skills in conceptualizing, documenting, and presenting creative service solutions
• Ability to blend creativity, problem solving, and technical skills for refining existing theories or developing new approaches to seize opportunities and sustain business success.
• Strong technology subject matter expertise with the ability to recognize trends and innovate effectively, proactive approach essential
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
• Strong organizational skills including the ability to set shifting priorities and meet deadlines/adaptability/flexibility
• Ability to understand, communicate and solve complex problems quickly

Responsibilities

• Manage and administer all aspects of M365 applications and services, including Office 365, Teams, SharePoint, OneDrive, Power Platform, Azure AD, Intune, and Security & Compliance.
• Provide technical support and troubleshooting for M365 issues and incidents, ensuring high availability and performance of the M365 platform.
• Plan and execute M365 migrations, upgrades, and integrations, following best practices and industry standards.
• Develop and maintain M365 policies, procedures, and documentation, ensuring compliance with security and regulatory requirements.
• Collaborate with other IT teams and business stakeholders to understand their needs and provide solutions using M365 capabilities.
• Research and evaluate new M365 features and technologies, and provide recommendations for improvement and innovation.
• Cultivate a productive working environment with other engineers and teams, prioritizing work and eliminating roadblocks.
• Handle both technical and personnel issues and escalations.

Core Values

• Strong interpersonal, oral, and written communication and collaboration skills with all levels of management
• Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,
• Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
• Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
• Exemplifies our customer-focused, action-oriented, results-driven culture.
• Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
• Ability to act with discretion and maintain complete confidentiality.
• Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.