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Messaging and Telecommunications Supervisor

Russell Investments

Russell Investments

Marketing & Communications, People & HR, Operations
Mumbai, Maharashtra, India
Posted on Wednesday, March 6, 2024

Business Unit:

Global Information Technology

Reporting To:

Manager, Communication and Collaboration Services


EMEA/UK (Mar-Nov 1:30 pm – 10:30 pm IST / Nov-Mar 2:30 pm – 11:30 pm IST) (India)

About Russell Investments, Mumbai:

Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 87-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is the world’s sixth-largest investment adviser, with $1 trillion in assets under advisement (as of June 30, 2022) and $288.3 billion in assets under management (as of March 31, 2023) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.

Joining the new Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be one of the first to join this new team based out of Goregaon (East) in Mumbai and be a part of creating the foundation and culture for the firm’s growing operations in India. The Mumbai office operates 5-days a week from Monday to Friday with varying shifts to accommodate time zones around the world.

For more information, please visit https://www.russellinvestments.com.

Job Description:

The Messaging and Telecommunications Supervisor leads a team of Messaging and Telecom Engineers. Responsibilities include, but is not limited to, managing, and maintaining Russell Investments’ enterprise messaging and telephony systems. The role requires working closely with IT teams and business stakeholders to ensure the smooth and efficient operation of Russell Investments’ communication systems. In addition, the Messaging and Telecommunications Supervisor will mentor, assign tasks, and be a technical escalation point for the team. The position will report to the Manager of Messaging and Collaboration to provide operational support of this critical IT Infrastructure service.

Years of Experience

8-10 years of experience of Exchange and SBC infrastructure experience


  • Bachelor's degree in computer science or a related field in a medium to large organization

  • Demonstrated experience where operating as part of an effective team/relationship is critical to the success of your role.

  • Experience managing the support of MS Exchange platforms, MS Outlook configuration and Best Practices, and MS Unified Communications

  • Possess deep technical expertise of MS Exchange Hybrid Infrastructure, Microsoft 365 Exchange Online, Enterprise Vault, RightFax, Veritas Merge1, Veritas Compliance Accelerator, Veritas Discovery Accelerator, SharePoint On-Prem, SharePoint Online

  • Deep familiarity with standard messaging protocols (SMTP, IMAP, POP3, TLS)

  • Technical knowledge of Microsoft Teams and Skype for Business 2019 is a plus

  • Strong knowledge of Active Directory concepts including permissions, Distribution List configuration, Windows Server, PowerShell

  • Knowledge of Server and Networking principles pertaining to enterprise environment

  • General understanding of DHCP, DNS, Hardware Load Balancing and firewalls in an Enterprise environment

  • Strong working knowledge of an Enterprise Telecommunications Infrastructure

  • Demonstrate deep familiarity with standard telecommunications protocols (SIP, TLS)

  • Demonstrate a strong knowledge of Ribbon Software Edition Session Border Controllers (SBCs) and the Linux operating system on which these virtualized SBCs run

  • Demonstrate a strong knowledge of Ribbon SBC1000 SBC appliances, including integration with ISDN PRI lines, SIP, and analog ports

  • Demonstrate a strong knowledge of Microsoft Teams concepts including Administration, Direct Routing, Voice Configuration, Auto Attendants, Call Queues, Voice Mail, Teams Policies, and administration of Teams via both the Graphical User Interface and PowerShell

  • Administration and troubleshooting of Skype for Business 2019 is a plus

  • Experience in IT service delivery using the ITIL framework

  • Experience leading a team of Administrators/Engineers


  • Tune and evolve Messaging and Collaboration services, to facilitate a stable and efficient communication platform for the Russell Investments’ lines of business.

  • Open support tickets with vendors and work issues to completion to provide excellent standard of service. Escalate support tickets in a timely manner as appropriate.

  • Provides input regarding scalability, capacity and performance as solutions grow.

  • Maintain documentation on existing architectures, standards, policies, and procedures.

  • Identify and implement technologies, service packs and hotfixes that will improve reliability and overall system stability for the Exchange and Unified Communications infrastructure environment.

  • Managing problem resolution remediation tasks for issues that arise with post-production use of a new Messaging or Collaboration product.

  • Maintain an instant and trending view of the health of the infrastructure

  • Tune and evolve telecommunications services, to facilitate a stable and efficient communication platform for the Russell lines of business

  • Administer, troubleshoot, and maintain Ribbon Software Edition Session Border Controllers (SBCs) and SBC1000 SBC appliances

  • Participate in other IT projects and/or tasks as needed

  • Provide daily operational support and oversight of the Messaging and Collaboration Team

Core Values

  • Strong interpersonal, oral, and written communication and collaboration skills with all levels of management

  • Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,

  • Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.

  • Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.

  • Exemplifies our customer-focused, action-oriented, results-driven culture.

  • Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.

  • Ability to act with discretion and maintain complete confidentiality.

  • Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.