Service Desk Specialist - Night Shift
Ser Group
Service Desk Specialist - Night Shift
full-time
About the Role
Are you passionate about IT support and enjoy working in a focused, quieter environment? Join our growing team in Porto as a Night Shift Service Desk Specialist and play a key role in keeping our systems running smoothly around the clock.
In this role, you’ll be the trusted point of contact during critical hours — solving technical issues, supporting users, and ensuring business continuity. Whether you're an experienced professional or looking to grow your career in IT support, this is a great opportunity to develop your skills in an international and collaborative environment.
Porto
Your Responsibilities
- Handle and qualify customer inquiries via ticketing system, email, and phone
- Provide 1st level support (and occasional 2nd level support tasks)
- Troubleshoot system issues and ensure timely resolution
- Monitor systems and proactively identify potential issues
- Ensure compliance with SLAs and internal processes
- Collaborate with internal teams for escalation and resolution
- Maintain clear documentation of incidents and solutions
Your Profile
- Background in IT, customer support, or a related field
- Experience working with international clients and able to build productive relationships
- Solid technical understanding, especially in Windows and Linux environments
- Knowledge of SQL or Java application servers (Wildfly, Tomcat)
- Strong communication skills and a customer-first mindset
- Comfortable working independently during night hours
- Eagerness to learn, develop, and expand your technical expertise
- Fluent in English and your local language (written & spoken)
Please note that this role involves mandatory night shift between 17:30 and 05:30 (2 shifts).
Please apply only if this work schedule is feasible for you – thank you!
Doxis Recruiting
Doxis is one big family with flexibility and great benefits as well as a modern office with first-class equipment.
Interested in finding out more?
Write to us or give us a call:
job@doxis.com
Tel.: +49 228 90896-0