IT Support Consultant - Managed Services
IT, Customer Service · Full-time
Porto, Portugal
IT Support Consultant - Managed Services
full-time
As an IT Support Consultant at Doxis, your primary responsibility will be to provide technical support to Managed Services customers. You will deliver second- and third-level support to ensure high customer satisfaction and confidence in Doxis software.
Your responsibilities will include administering and configuring Doxis software and handling incidents related to software, operating systems, databases, and networks, in compliance with service level agreements (SLAs), for both cloud and on-premises customers.
Porto, Portugal
Your Responsibilities
- Technical Support: Provide expert-level second- and third-level support for complex issues related to Doxis software, helping to maintain strong customer relationships.
- Software Operations and Administration: Maintain optimal performance and ensure that Doxis services remain up to date across customer infrastructures and cloud environments.
- Troubleshooting and Resolution: Analyze and resolve issues involving software, operating systems, databases, and networks.
- Customer Relationship Management: Build and maintain close customer relationships, provide regular and consistent updates, and clearly align expectations.
- SLA Compliance and Performance: Monitor SLA compliance and address performance issues promptly to ensure high availability of Doxis services.
- Collaboration & Coordination: Collaborate with internal, geographically distributed teams and external partners to resolve complex issues and provide comprehensive customer support.
- Continuous Improvement: Stay up to date with industry trends and contribute to initiatives that improve support quality and efficiency. Provide feedback to help improve Doxis products and services.
Your Profile
- Technical Expertise: Several years of experience working with enterprise software products, along with solid knowledge of databases, networks, and web applications.
- Customer Focus: You enjoy engaging directly with our customers and demonstrate a professional, service-oriented approach.
- Analytical Thinking & Initiative: You approach challenges in a structured manner, develop creative solutions, and take ownership.
- Team Spirit & Willingness to Learn: You enjoy working as part of a team, share your knowledge, and continuously develop your skills.
- Language Skills: Excellent written and spoken English skills complete your profile.
Doxis Recruiting
Doxis is one big family with flexibility and great benefits as well as a modern office with first-class equipment.
Interested in finding out more?
Write to us or give us a call:
job@doxis.com
Tel.: +49 228 90896-0