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Director of Customer Delivery Operations & Analytics

Solifi

Solifi

Operations, Data Science, Customer Service
United States
Posted on Feb 4, 2026
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Director of Customer Delivery Operations & Analytics
VN903
Director - Service Operations
Minneapolis
Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.
Solifi is on a journey to improve our end-to-end customer experience and evolve a best in class, scalable delivery model for our customers. The customer delivery operations and analytics team is responsible for the reporting, improvement, and output in support of the Solifi post-sales teams – professional services, support and customer success. These teams objective is to deliver customer outcomes through a seamless end-to-end customer experience. The Director of Customer Delivery Operations & Analytics will be responsible for providing meaningful business reporting, analytics and tooling to drive productivity and efficiency metrics for the business as we scale. Key stakeholders include Solifi’s chief customer officer (CCO) and the executive team, as well as service delivery leaders, customer success leaders, support leaders, program managers and cross functional partners (revenue ops, finance) who share Solifi’s standards of excellence across client deliverables and relationships.
The Director of Customer Delivery Operations and Analytics is responsible for enabling our customer-facing teams to scale and achieve their key metrics - using business data and visualization tools to provide insight into delivery and KPI performance, leveraging the right tools and technology - through a lens of continuous improvement to elevate the customer experience.
• Lead and mentor a geographically dispersed team of operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement
• Oversee the development and implementation of data-driven strategies, processes, and best practices to enhance operational efficiency and effectiveness
• Own the core reporting for operational, executive, and board reporting within the CCO function including actuals and forecasted financial data, utilization, bill rate, support metrics, retention, etc.
• Liaise between finance and accounting to optimize and expedite monthly customer invoicing
• Utilize Power BI and Azure to design, develop, and maintain comprehensive dashboards, reports, and visualizations that provide real-time visibility into business performance
• Manage and prioritize multiple operational improvement projects across domains within CCO function
• Manage and optimize the integration of core systems, including Salesforce, JSM and OpenAir, to ensure seamless data flow and accurate reporting across departments
• Responsible for core business systems including administration, user management, updates, and future improvements to optimize customer team productivity
• Provide end user reports, dashboards, and other visualizations with quality and actionable information
• Structure, manage, and extract data from multiple applications
• Provide timely and useful recommendations that help drive positive business results and improve the customer experience
Required:
  • Bachelor's degree in business, management, computer science, or related field or equivalent experience
  • 7+ years of operations or business intelligence experience in a fast-paced environment including interacting with senior executives
  • Operations experience in SaaS organizations
  • Proven track record of leveraging SaaS systems to standardize and scale business processes in a global setting (Salesforce, OpenAir, JIRA preferred) and enabling teams to improve the customer experience
  • Strong knowledge of overall SaaS business models, especially professional services
  • Advanced skills in Power BI, Tableau, or other data visualization tool
  • Experience managing expectations and communicating effectively across all levels of an organization
  • Ability to work well within in a team and build relationships cross-functional

Preferred:
  • Cultural awareness, global mindset and experience working effectively across different regions
  • Strong project management skills, with the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment
  • Strong analytical, problem solving, and decision-making skills
  • Good communication and interpersonal skills with the ability to work independently
  • Comfortable balancing structure and ambiguity in a growing organization
7 years
Bachelor's Degree
Full Time
Medical, Dental, Vision, Flexible Spend Account (FSA), Health Savings Account (HSA), Life and Accidental Death & Dismemberment (AD&D) Insurance Coverage, Disability Insurance Coverage (Short Term and Long Term), Employee Assistance Program (EAP), 401K Tax Deferred Retirement Savings Plan
20 Jul 2026
Apply now
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