The Application Support team is a collaborative, fast-paced team of professionals that utilizes their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers’ business operations and they depend on the Application Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.

Skills/Experience Requirements: At least 2-3 years previous experience working in a IT Service Desk \ Application Support related environment ITIL V3 Qualification (desirable but not essential) Excellent communications skills (Written and Verbal), German Speaker an advantage. Incident management experience or equivalent Ability to take ownership and be responsible for actions Experience in finance or banking industry (desirable but not essential) The purpose of the Application Support Analyst is to be a Customer Advocate that is a community-minded professional who embodies the following traits: Communicator – Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our products and those that use it. Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem – be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution. Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves. Compassionate – Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes