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Principal Compliance Services Representative



United States · Remote
Posted on Wednesday, June 12, 2024

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

As a Principal Representative, you will deliver exceptional Unclaimed Property services to our large and complex clients. This role is pivotal in ensuring seamless data imports and reconciliation, managing regulatory deadlines, and resolving complex issues. With your robust project management skills and extensive experience in client services, accounting, and reconciliation, you will serve as a collaborative and consultative partner to our clients.

More specifically you will:

  • Dedicated lead on assigned accounts (20-25), ensuring compliance with applicable state unclaimed property laws and responsible for annual unclaimed property reporting.

  • Additional unclaimed property responsibilities include managing extensions, reviewing penalty and interest waiver requests, handling supplemental filings, and answering inquiries from state unclaimed property administrators.

  • Maintain communication with clients and team members to manage expectations, ensure satisfaction, meet deadlines, and lead change efforts.

  • Lead client meetings and develop client timelines and schedules associated with project deliverables.

  • Manage the flow of day-to-day tasks and questions.

  • Create and distribute reports to direct manager on progress.

  • Deliver client services utilizing unclaimed property software.

  • Identify, prioritize, and resolve client issues by coordinating with appropriate internal departments for timely responses and solutions.

  • Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients.

  • Identify process improvement and standardization opportunities.

  • Foster continuous improvement efforts by offering ideas and feedback to generate new and innovative ideas for ongoing company improvements and enhancements.

  • Develop reusable documentation and training materials. Lead training sessions.

What We Need From You:

  • Bachelor’s degree or equivalent related work experience

  • 4+ years of experience in a client support / services capacity

  • 3+ years of experience in Unclaimed Property, regulatory filings and/or related experience in professional accounting firm.

  • Excellent time management, decision making, and organizational skills

  • Detail oriented and ability to work independently in a fast-paced environment

  • Excellent interpersonal and professional communication skills

  • Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

  • Flexible Time-Off

  • Bi-Weekly Meeting Free Days

  • Mentoring Programs

  • Globally recognized Training and Development programs

  • Company sponsored health, dental and vison insurance

  • 401(k) with company match

  • Tuition reimbursement, Time Off to Volunteer, Wellness Committees and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.