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Supervisor, Compliance Services



People & HR, Legal, Operations
Hopkins, MN, USA
Posted on Saturday, June 15, 2024

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Compliance Services Supervisor is responsible for leading a team of Service Representatives and Associates to deliver services by leveraging Sovos’ products and tools. The Compliance Services Supervisor ensures that all regulatory deadlines are met by the team while delivering an outstanding customer service experience to clients. This role provides day-to-day support to team members, manages team tasks, performs performance management, and leads process improvement initiatives to maximize internal efficiency and improve client experience.

The Compliance Services Supervisor may also oversee a specific Sovos team, product, or service offering. This role requires a high degree of collaboration with the larger department team, other teams across Sovos, and may involve managing partnerships with vendors on behalf of Sovos. The successful candidate will be self-motivated with strong client service, organizational, and analytical skills, as well as a high level of accuracy. Strong communication skills are essential due to the level of contact with various internal and external resources.

What are my responsibilities going to be, more specifically?

  • Lead a team of Compliance Services team members (ranging from entry-level associates to team leads).
  • Hold team accountable for high service levels while creating a culture of collaboration and professionalism.
  • Interview, hire, train, coach, appraise performance, reward, and discipline employees.
  • Provide strong leadership, guidance, and mentorship to the team.
  • Provide input into process and technology improvement, offering suggestions to build internal efficiencies, increase scalability, and reduce risk.
  • Monitor client activities to ensure timely completion of compliance-related tasks.
  • Provide assistance to team members in resolving client issues.
  • Manage client escalations.
  • Create department goals and steer the team to successful completion.
  • Create and manage department process controls.
  • Follow through on supervisory responsibilities in accordance with the organization’s policies and applicable laws.

What We Need From You

  • At least three years of client service-related work.
  • Excellent time management, decision-making, and organizational skills.
  • Ability to lead and empower teams to achieve individual and operational goals.
  • Excellent interpersonal and professional communication skills.
  • Ability to work as a member of a team and cross-functionally.
  • Detail-oriented and able to work independently in a fast-paced environment.
  • Strong management skills with organizational, process, and customer service skills.
  • Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

  • Flexible Time-Off
  • Bi-Weekly Meeting Free Days!
  • Mentoring Programs
  • Globally recognized Training and Development programs
  • 401(k) and company match
  • Employer Sponsored Health, Dental, Vision, etc.

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.