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Manager, Vendor Operations



Hopkins, MN, USA
Posted on Friday, June 21, 2024

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Vendor Operations Manager is responsible for leading a team of Vendor Operations Representatives and Associates to deliver services by leveraging Sovos’ products, tools, and vendor relationships. The Vendor Operations Manager is responsible for ensuring that all service level agreements and deadlines are met by the team while delivering an outstanding customer service experience to clients and internal partners. This role provides day-to-day support to team members, manages team tasks, performs performance management and leads process improvement initiatives to maximize internal efficiency and improve client experience..

What are my responsibilities going to be, more specifically?

  • Directly lead a team of Vendor Operations Associates and Representatives.
  • Support the department leader with data analysis projects and metric tracking.
  • Develop and manage vendor relationships, ensuring strong partnerships.
  • Hold the team accountable for high service levels while fostering a culture of collaboration and professionalism.
  • Interview, hire, train, coach, appraise performance, reward, and discipline employees.
  • Implement and lead process improvement initiatives across the team.
  • Assist team members in resolving client or vendor issues.
  • Manage client and vendor escalations.
  • Lead the team to successfully complete department goals.
  • Follow through on supervisory responsibilities in accordance with the organization’s policies and applicable laws.

What Do We Ask of You:

  • At least eight years working in a similar role
  • 3+ years of client service-related work experience and 2+ years of leadership experience.
  • Excellent time management, decision-making, and organizational skills.
  • Ability to lead and empower teams to achieve individual and operational goals.
  • Excellent interpersonal and professional communication skills.
  • Ability to work as a member of a team and cross-functionally.
  • Detail-oriented with the ability to work independently in a fast-paced environment.
  • Strong leadership skills with organizational, process, analytical, and customer service skills.
  • Moderate travel required to Sovos locations and events, and vendor sites.

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

  • Flexible Time-Off
  • Bi-Weekly Meeting Free Days!
  • Mentoring Programs
  • Globally recognized Training and Development programs
  • 401(k) and company match
  • Employer Sponsored Health, Dental, Vision, etc.

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.