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Senior Manager, Technical Enablement



Grand Forks, ND, USA
Posted on Saturday, June 22, 2024

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You’ll Do:

Are you a software developer, solution architect, or software implementation expert with a passion for training and enablement? We are seeking a Director of Technical Enablement to lead the program development and operations of our technical training. This newly created role manage our global partner and technical training efforts capable of delivering comprehensive training to partners who refer, resell, and implement Sovos solutions.

What are my responsibilities going to be, more specifically?

  • Deeply understand our implementation process across products and develop training for partners, professional services, etc.
  • Identify and assess current and future training needs through market analysis, channel programs, and consultation with product and sales leaders.
  • Develop and lead the execution of a global and regional training plan leveraging a LMS for accreditation and certifications.
  • Manage diverse teams and leverage various training methods, systems, and tools to meet business objectives.
  • Build and deploy effective onboarding strategies for the Sovos partner ecosystem to ensure newly recruited partners ramp up effectively and efficiently.
  • Monitor and evaluate the training program’s effectiveness, success, and ROI. Provide updated reporting on success to the broader team and develop key KPIs.
  • Manage the training budget and ensure resource allocation aligns with program goals.
  • Provide opportunities for ongoing development of training paths, resolve specific training problems, and tailor programs as necessary.
  • Develop and shape the training curriculum, ensuring content is optimized for partner consumption.
  • Maintain a clear vision of training trends, learning paths, certifications, and best practices.

What We Need From You:

  • Experience creating, building, and managing partner training initiatives at an enterprise software or technology company.
  • Experience in software implementation or software development.
  • Track record of designing and executing successful partner enablement and certification programs at scale.
  • Experience leveraging LMS or other technology to deliver partner training.
  • Excellent communication and leadership skills, including prior management experience.
  • Skilled at working cross-functionally to lead diverse teams to consensus.
  • Ability to plan, multi-task, and manage time effectively.
  • Strong writing and presentation skills including the ability to help shape training materials.
  • Due to federal contracts, successful candidates must pass a background check and drug test before hire.

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

  • An opportunity to work with a global team
  • Flexible Time-Off
  • Bi-Weekly Meeting Free Days!
  • Mentoring Programs
  • Globally recognised Training and Development programs
  • Benefits

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivalled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.