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Compliance Services Representative- Registrations



Brighton, UK
Posted on Friday, June 28, 2024
Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” CV.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You'll Do:

The Registrations Team is responsible for ensuring our clients are successfully onboarded into Sovos Compliance Teams and registrations are obtained with the relevant authorities throughout Europe.
The Compliance Services Representative (CSR) will be responsible for supporting our clients throughout the registration process (for both VAT & IPT), collating all information required and ensuring clients have a good understanding of requirements and process. Where required CSAs will also be responsible for preparing all relevant documentation for clients to complete and will also liaise with the Sales, Compliance Services and Customer Success teams to ensure and appropriate handover takes place.

What are my responsibilities going to be, more specifically?

  • Working closely with Sales and Customer Success to provide a seamless transition from Sales into Compliance
  • Maintain open lines of communication & momentum with clients to ensure information required is obtained at the earliest opportunity
  • Monitor and regularly update systems, clients and relevant revenue authorities throughout the registration process
  • Ensure documents are prepared accurately and registrations are submitted in a timely manner
  • Work with Compliance to ensure clear timely handovers happen once a tax registration number is received
  • Liaising with colleagues, tax authorities and agents to resolve queries relating to the client’s registration(s)
  • Working proactively to mitigate risk of registrations stalling
  • Supporting colleagues with internal queries
  • Track the individual country registration process for each country where Sovos Compliance Services operates
  • Work with documentation specialists to ensure ongoing maintenance of Country Registration Manuals and relevant support document templates, updating them when necessary
  • Perform other duties and special projects as assigned

What We Need From You:

  • 2+ years of Administration Experience ideally in a Customer Facing role.
  • Excellent Organisational Skills with the ability to manage workload with multiple tasks running concurrently.
  • Excellent Communication skills with the ability to clearly communicate complex process and document requirements to customers.
  • Confident writing emails for different recipients as well as confident calling customers to request updates, share information and advise on delays or changes to the process. Able to confidently deliver difficult messages or information to customers.
  • High attention to detail is required to ensure all registration documentation is completed to a high standard without errors.
  • Time Management with the ability to adapt priorities as new tasks are added and consider impact if a task is not completed.
  • Comfortable working in a fast-paced environment and working to meet internal and external deadlines and demands.
  • Essential Job Functions
    • Interact effectively with teammates, colleagues and customers
    • Comprehend and communicate clearly and concisely to clients
    • Utilize technology (e.g. phone systems, computer hardware and software applications) to
      fulfil work requirements

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

  • Temp to perm opportunity
  • 30 days holidays
  • Health Insurance with Vitality
  • Dental insurance
  • Life Insurance
  • Income protection
  • Critical illness insurance
  • Continuing opportunities for further Learning & Development
  • Progressive Wellness Program
  • A chance to work with talented and passionate people in a rewarding and values-driven environment!
  • Visit our careers page to learn more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.