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Customer Migrations Lead, PS



Customer Service
United States · Remote
Posted on Saturday, June 29, 2024

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

As the Customer Migrations Lead, you will develop and manage our customer migration program. You will collaborate closely with key stakeholders across Customer Delivery, Professional Services, Product, Engineering, and Transformation to ensure migrations run smoothly and efficiently. You will provide feedback and address bottlenecks and gaps in our processes to ensure successful customer migrations.

More specifically, you will:

  • Lead the planning, execution, and delivery of projects and key programs across all migration initiatives.
  • Manage multiple programs spanning several technical teams and technology areas across multiple geographies.
  • Oversee communication for technical and go-to-market delivery across these projects with senior leadership and partner organizations.
  • Anticipate bottlenecks and balance business needs against technical constraints to advance projects quickly.
  • Collaborate with business, product, and Solution Architect teams to balance business and technical variables to deliver effective solutions.
  • Manage the organizational roadmap and goals for migrations.
  • Identify and address gaps between teams, processes, and systems to better achieve organizational goals and enhance the customer/partner experience.
  • Communicate effectively with stakeholders and update migration program milestones.
  • Develop and/or utilize a detailed plan for the migration program that outlines all tasks, timelines, and resources required.
  • Ensure the project is managed effectively, with all tasks completed on time and with accurate outcomes.
  • Identify and resolve any issues that may arise during the migration programs and collaborate to implement solutions to keep the programs on track.
  • Act as an extension of the customer, proactively advocating within Sovos and with the customer to accomplish defined objectives.
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Sovos products and services.

What We Need From You

  • 5+ years of professional or managed services experience in SaaS or a similar industry.
  • 3+ years of experience working with enterprise-size accounts.
  • General knowledge of tax reporting and compliance is a plus.
  • Excellent communication skills, including issue tracking, triaging, and crisis management.
  • Experience in process improvement, decision making, managing processes, planning, analyzing information, and developing standards.
  • Experience supporting global customers across multiple products.
  • Proficiency in Spanish and/or Portuguese is a plus.
  • Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

  • Flexible Time-Off
  • Uncapped Commission Plans
  • Company Sponsored Health, Dental and Vision Insurances
  • 401(k) plan and company match
  • A variety of leave plans including family and parental leave
  • Bi-Weekly Meeting Free Days
  • Globally recognized Training and Development programs

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.