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Services Technology Representative

Sovos

Sovos

IT
Lisbon, Portugal
Posted on Monday, July 8, 2024

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

Our Services Technology team is at the heart of ensuring that our Consulting and Compliance Services business uses technology solutions wherever possible to reduce risk, improve efficiency and ensure an excellent client experience.

The Services Technology Representative is responsible for working with Compliance Services team to ensure that client data is effectively obtained, interpreted, and imported into Sovos' suite of compliance products.

More specifically:

  • Liaise with Professional Services and/or Compliance teams where needed to complete client implementation projects.
  • Review client data in line with our service delivery.
  • Support and train the Compliance teams on using the SOVOS products.
  • Onboard clients onto APR/Alteryx and into our service delivery process.
  • Develop knowledge of VAT & IPT principles and relevant legislation to enable conversations with clients & internally.
  • Ensure support tickets are resolved in a correct way and, if required, further raised to the correct team.
  • Create threshold & retro calculations.
  • Client conversations regarding the data delivery for our Compliance teams.
  • Provide assistance to Associates in building APR/Alteyrx & Product expertise and resolving internal or client issues; serves as subject-matter-expert.
  • Identify process improvements and offer suggestions to build internal efficiencies and reduce risk and foster continuous internal process improvement efforts by offering ideas and feedback to Compliance Service Managers and Supervisors.
  • Perform other duties and special projects as assigned.

What We Need From You:

  • Bachelor’s degree or equivalent work-related experience preferred.
  • 1+ years of experience in a client service-related role is preferred.
  • Excellent time management, decision making, and organizational skills.
  • Excellent interpersonal and professional communication skills.
  • Ability to work as a member of a team and cross-functionally.
  • Detail oriented and ability to work independently in a fast-paced environment.
  • Essential Job Functions:
    • Interact effectively with teammates, colleagues, and customers.
    • Comprehend and communicate complex concepts.
    • Concentrate, analyse and resolve complex problems.
    • Utilise technology (e.g. phone systems, computer hardware and software applications) to fulfil work requirements.

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

  • Health Insurance
  • Life Insurance
  • Personal Accidents Insurance
  • Meal Allowance
  • Continuing opportunities for further Learning & Development
  • Progressive Wellness Program
  • A chance to work with talented and passionate people in a rewarding and values-driven environment!
  • Visit our careers page to learn more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter