Position Overview

The Compliance Services Associate Is responsible for delivering tax compliance services to Managed Services clients. As a trusted resource and extension of our client’s tax compliance environment, this role performs tasks such as data imports and reconciliation, management of regulatory tax deadlines, and provides problem resolution. Individuals in this position are self-motivated with strong client service and organization skills as well as a high level of accuracy.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Responsibilities

• Deliver client services utilizing Sovos’ Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Certificate Management software
• Ensure compliance with applicable taxing authorities (IRS, State and Local Governments) and client-specified procedures by adhering to internal policies and procedures
• Interact directly with Sovos clients on a regular basis as part of service delivery and issue resolution
• Support Compliance Services Representatives with reconciliation, research, and other tasks as directed
• Assist in identifying and resolving issues as directed by the Compliance Services Representative, Supervisor, or Manager
• Identify process improvements and offer suggestions to build internal efficiencies and reduce risk and participate in internal process improvement projects
• Ensures internal policies and procedures are adhered to based on established guidelines
• Perform other duties and special projects as assigned

What we need from you:

• Bachelor’s Degree or equivalent related work experience
• Basic computer software knowledge; strong Microsoft Excel skills
• Ability to learn quickly and become an expert on our software and services
• Strong customer service skills with an emphasis on listening and documenting client needs
• Effective communication skills (verbal and written) to both technical and non- technical audiences
• Detail oriented and ability to work independently in a fast-paced environment
• Previous client support / service experience preferred
• Essential Job Functions
• Interact effectively with teammates, colleagues and customers
• Comprehend and communicate complex concepts
• Concentrate, analyze and resolve complex problems
• Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements

Environmental Job Requirements and Working Conditions

· Primary office location – TBD

· Position requires minimal (less than 25%) travel required both domestic and international to Sovos locations and events

· Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more. The company supports more than 8,000 customers, including half of the Fortune 500, operating in over 70 countries. Its SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout North America, Latin America and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.