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Compliance Services Associate - VAT



Lisbon, Portugal
Posted on Thursday, July 11, 2024

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Compliance Services Associate is responsible for accurately validating client data and preparing filings for review while ensuring that all internal and statutory deadlines are met for their assigned portfolio of clients. This role is expected to acquire a good understanding of their portfolio of clients, deliver an outstanding customer service experience to clients, and proactively escalate any issues or delays to Client Services Representatives and Senior Representatives.

This role is also expected to efficiently collaborate with other departments and work closely with other team members to resolve more complex tax issues such as reclaims or historical submissions and other ad-hoc client requests.

More specifically:

  • Validating client data using in-house software and confirming tax amounts due to your clients with the support of Client Services Representatives & Senior Representatives
  • Creating accurate tax returns and associated supporting documentation for your clients
  • Ensuring all data is accurate and returns submitted within strict deadlines
  • Interact directly with Sovos clients on a regular basis as part of service delivery and issue resolution and nurturing a close working relationship with all clients
  • Identify, prioritize, and resolve client issues; coordinate appropriate internal departments to provide timely response and solutions with the support and approval of Compliance Services Representative, Supervisor or Manager
  • Efficiently collaborate with other specialist departments as needed to ensure all deadlines are being met
  • Attending client meetings as and when appropriate
  • Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
  • Ensures internal policies and procedures are adhered to base on established guidelines

What We Need From You:

  • Bachelor’s degree or equivalent work-related experience preferred
  • 1+ years of client service-related work experience preferred
  • Able to demonstrate excellent customer service skills and a confident telephone manner
  • Excellent time management, decision making, and organizational skills
  • Excellent interpersonal and professional communication skills
  • Ability to work as a member of a team and cross-functionally
  • Detail oriented and ability to work independently in a fast-paced environment
  • Essential Job Functions:
    • Interact effectively with teammates, colleagues and customers
    • Comprehend and communicate complex concepts
    • Concentrate, analyze and resolve complex problems
    • Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

  • Health Insurance
  • Life Insurance
  • Personal Accidents Insurance
  • Meal Allowance
  • Continuing opportunities for further Learning & Development
  • Progressive Wellness Program
  • A chance to work with talented and passionate people in a rewarding and values-driven environment!
  • Visit our careers page to learn more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter