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Managed Services Associate

Sovos

Sovos

Operations
Wilmington, MA, USA
Posted on Thursday, July 11, 2024

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

Do you find yourself struggling to find a job that fits your undergraduate education? Are you looking to restart your career in a customer facing role? If so, you would excel as a Managed Services Associate. This is a great opportunity to start your career as a go-to client resource for the Compliance Services clients. You also help coordinate communications internally to ensure a positive experience with timely responses and solutions.

What are my responsibilities going to be, more specifically?

  • Perform all tasks within our application on behalf of clients; this includes mapping and importing data, creating print files, and creating transmittal files
  • Adhere to all client deadlines in order to meet all regulatory deadlines and needs
  • Import and reconcile data based on client needs
  • Ensure all client-specific needs are well documented
  • Provide training to our clients as needed to navigate our software solution
  • Perform timely and accurate submission of remittances to federal and state agencies
  • Identify process improvements and offer suggestions to build internal efficiencies and reduce risk

What We Need From You:

  • Basic computer software knowledge; strong Microsoft Excel skills
  • Strong customer service skills with an emphasis on listening and documenting client needs
  • Effective communication skills (verbal and written) to both technical and non-technical audiences
  • Detail oriented and ability to work independently in a fast-paced environment
  • Due to client contractual obligations - successful candidates must successfully pass a background check and drug test before hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

  • Flexible Time-Off
  • Company Sponsored Health, Dental and Vision Insurances
  • 401(k) plan and company match
  • A variety of leave plans including family and parental leave
  • Bi-Weekly Meeting Free Days
  • Globally recognized Training and Development programs

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.