Senior Compliance Services Representative
Sovos
Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do:
The Senior Compliance Services Representative is responsible for delivering tax compliance services to large and complex clients as well as providing support to team members with client escalations and issue resolution. As a trusted resource and extension of our client’s tax compliance environment, this role performs tasks such as data imports and reconciliation, management of regulatory tax deadlines, and provides problem resolution to complex problems. With a strong understanding of project management and experience in client services, accounting and reconciliation, the Senior Compliance Services Representative acts as a collaborative and consultative partner.
More specifically you will:
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Deliver client services utilizing Sovos’ Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Certificate Management software
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Ensure compliance with applicable taxing authorities (IRS, State and Local Governments) and client-specified procedures by adhering to internal policies and procedures
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Identify, prioritize, and resolve client issues; coordinate appropriate internal departments to provide timely response and solutions
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Provide assistance to Compliance Services Associates and Representatives in building domain expertise and resolving client issues
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Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
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Identify process improvement and/or standardization opportunities; offers suggestions to build internal efficiencies and reduce risk and lead internal process improvement projects
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Foster continuous improvement efforts; offers ideas and feedback to generate new and innovative ideas for ongoing Company improvements and enhancements
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Develop re-usable documentation and training material; leads training sessions
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Work with clients and federal, state, or local jurisdictions to investigate complex issues and negotiate solutions
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Perform other duties and special projects as assigned
What We Need From You:
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Bachelor’s degree or equivalent work experience
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3+ years of client service related work experience
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Knowledge of Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Exemption Certificate Management
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Excellent time management, decision making, and organizational skills
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Detail oriented and ability to work independently in a fast-paced environment
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Ability to lead and empower teams to achieve individual and operational goals
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Excellent interpersonal and professional communication skills
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Computer and internet skills to include Excel, Outlook and Word
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Essential Job Functions
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Interact effectively with teammates, colleagues and customers
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Comprehend and communicate complex concepts
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Concentrate, analyze and resolve complex problems
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Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work
- Health Insurance
- Life Insurance
- Personal Accidents Insurance
- Meal Allowance
- Continuing opportunities for further Learning & Development
- Progressive Wellness Program
- A chance to work with talented and passionate people in a rewarding and values-driven environment!
- Visit our careers page to learn more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work
Company Background
Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter