eCommerce Technical Consultant
Sovos
Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do:
We are looking for an Ecommerce Technical Consultant to join our team. The ideal candidate will be responsible for supporting the evolution of our product, providing technical support to partners, and offering second-line support to clients, while ensuring the effectiveness of operations on related ecommerce solutions.
More specifically, you will:
- Monitor the registration of clients on eCommerce solutions, including validations up to approval;
- Provide second-line technical support to clients and partners, particularly regarding eCommerce solutions;
- Analyze and identify the needs of users and the market;
- Monitor the development of new product features, ensuring they meet the identified needs;
- Conduct end-to-end testing of product functionalities;
- Participate in the preparation of technical documentation, user manuals, and the creation of explanatory videos for the eCommerce solutions;
- Provide technical support to partners by conducting demonstrations and answering product-related questions;
- Manage operation relationship with other EDI providers (network connections).
What We Need From You:
- Bachelor’s Degree, highly preferred
- 1-2 years of customer service-related work experience preferred.
- Microsoft Office skills (Excel, Word, PowerPoint, Outlook, etc.)
- Moderate knowledge of Sovos product offerings in the relevant Product Market
- Basic knowledge of tax rules and processes in the relevant Product Market
- Strong time management, organizational and decision-making skills
- Excellent spoken and written communication skills
- Interact effectively with teammates, colleagues and customers
- Proactive attitude regarding to analyze and solve product issues;
- Excellent spoken and written communication skills to interact with partners & clients;
- Define, implement, and manage the service activation process for the SOVOS products;
- Manage stakeholder expectations;
- Interact effectively with teammates, colleagues, partners and clients.
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work
- Health Insurance
- Life Insurance
- Personal Accidents Insurance
- Meal Allowance
- Continuing opportunities for further Learning & Development
- Progressive Wellness Program
- A chance to work with talented and passionate people in a rewarding and values-driven environment!
- Visit our careers page to learn more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.