Job Title: Technical Support Specialist Intern

Location: Tucumán, Argentina

Department: Customer Support

Reports to: Manager, Customer Support

Job Summary:

We are seeking a motivated and detail-oriented intern to join our Technical Support team. This role offers hands-on experience in customer support operations, technical troubleshooting, and data handling. The ideal candidate will have strong communication skills in English and a working knowledge of Microsoft Excel.

Key Responsibilities:

· Provide first-level technical support to customers via email, chat, and phone.

· Troubleshoot and resolve software issues in a timely manner.

· Document customer interactions and technical solutions accurately.

· Assist in maintaining support documentation and FAQs.

· Collaborate with cross-functional teams to escalate and resolve complex issues.

· Analyze support data using Excel to identify trends and improvement opportunities.

· Participate in team meetings and contribute to process improvement discussions.

· Support onboarding and training activities for new users.

· Use AI Tools to enhance the Team´s Efficiency

Qualifications:

· Currently pursuing a degree in Computer Science, Information Technology, Administration, Accountancy, or a related field.

· Strong verbal and written communication skills in English and Spanish.

· Basic to intermediate proficiency in Microsoft Excel (e.g., formulas, filters).

· Customer-focused mindset with problem-solving abilities.

· Ability to work independently and as part of a team.

· Prior experience in a technical or customer support role is a plus.